At a Glance
- Tasks: Provide top-notch IT support for desktop and mobile devices, troubleshooting issues and ensuring smooth operations.
- Company: Join a growing IT support team in a dynamic environment.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Onsite role with potential for career advancement in IT.
- Why this job: Make a real difference by helping users solve tech problems every day.
- Qualifications: Experience with desktop/mobile support and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
This role is an onsite role, and you will need to go through an Enhanced DBS check. Work visas cannot be sponsored.
Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations. This role is ideal for an IT support professional with experience in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we’d love to hear from you!
The Role
As a Desktop Support Engineer, you will provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
- Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
- Troubleshoot basic networking issues, including wired and wireless connectivity problems.
- Assist with image build and deployment for Microsoft and Apple devices.
- Support users with Microsoft 365 and Google Workspace applications.
- Customer-Focused IT Support
- Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service.
- Assist the service desk team in delivering high-quality IT support, escalating issues when necessary.
- Provide clear technical guidance to users, many of whom may not have IT backgrounds.
- Maintain accurate records of service requests in the IT ticketing system.
- Collaboration & Best Practices
- Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
- Support the implementation of ITIL best practices to improve IT service delivery.
- Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.
What We're Looking For
- Technical Skills & Experience:
- Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
- Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
- Basic understanding of wired and wireless networking.
- Familiarity with image deployment tools for Microsoft and Apple devices.
- Operational knowledge of Microsoft 365 and Google Workspace.
- IT qualifications equivalent to CompTIA A+ or similar.
- Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.
- Soft Skills & Behaviours:
- Excellent customer service skills with a proactive, problem-solving approach.
- Strong communication skills, both verbal and written.
- Ability to prioritise workloads and work under pressure.
- Strong troubleshooting abilities, knowing when to research issues or escalate problems.
- Ability to build strong working relationships with remote teams and users.
All our roles are UK based. When submitting your application to Colossus, please ensure the following: Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you as soon as possible regarding your application.
Desktop Support Engineer in Salford employer: Colossus Recruitment
At Colossus, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Desktop Support Engineer, you will benefit from ongoing professional development opportunities while working in a dynamic environment that values customer service excellence. Our commitment to employee growth, combined with the chance to make a meaningful impact in IT support across multiple locations, makes us an attractive choice for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Salford
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Office365 and Google Workspace, as well as troubleshooting for desktops and mobile devices. The more confident you are in your abilities, the better you'll perform during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, think of scenarios where you’ve resolved issues or provided support. Being able to share these experiences will show your potential employer that you’re a great fit for their team.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on platforms like LinkedIn. You never know who might have a lead on a job or can give you insider tips about the company you're applying to. Plus, it’s a great way to learn from others in the field.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Don’t forget to tailor your CV to highlight your relevant experience and skills that match the job description. Let’s get you that interview!
We think you need these skills to ace Desktop Support Engineer in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop and mobile devices, as well as your troubleshooting skills. We want to see how your background aligns with the role of a Desktop Support Engineer, so don’t be shy about showcasing relevant projects or achievements!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, emphasise your customer service experience. We love candidates who can communicate clearly and help users feel at ease, so share examples of how you've successfully resolved issues in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it's necessary. Make it easy for us to see why you’re the perfect fit for the team!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Colossus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and mobile devices, especially laptops, Chromebooks, and peripherals. Be ready to discuss troubleshooting techniques for common issues, as well as your experience with Microsoft 365 and Google Workspace applications.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for users. Prepare to share how you handle difficult situations and ensure users feel valued and understood.
✨Practice Your Communication
You’ll need to explain technical concepts to non-technical users, so practice simplifying your language. Consider doing mock interviews with friends or family to get comfortable explaining complex issues in a straightforward way.
✨Familiarise Yourself with ITIL Best Practices
Understanding ITIL can set you apart from other candidates. Brush up on the basics and be prepared to discuss how you’ve applied these principles in previous roles to improve service delivery and efficiency.
