At a Glance
- Tasks: Provide top-notch IT support for desktop and mobile devices, troubleshooting issues like a pro.
- Company: Join a growing IT support team in a dynamic environment.
- Benefits: Competitive pay, hands-on experience, and a chance to grow your tech skills.
- Other info: Onsite role with opportunities for collaboration and continuous improvement.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Experience with desktop/mobile support and a knack for customer service.
The predicted salary is between 30000 - 42000 £ per year.
This role is an onsite role; you will need to go through Enhanced DBS check. Because of this, work visas cannot be sponsored. Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations.
The Role
As a Desktop Support Engineer, you will provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals and networks while maintaining high customer service standards.
Key Responsibilities
- Technical Support & Troubleshooting
- Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
- Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
- Troubleshoot basic networking issues, including wired and wireless connectivity problems.
- Assist with image build and deployment for Microsoft and Apple devices.
- Support users with Microsoft 365 and Google Workspace applications.
- Customer-Focused IT Support
- Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service.
- Assist the service desk team in delivering high-quality IT support, escalating issues when necessary.
- Provide clear technical guidance to users, many of whom may not have IT backgrounds.
- Maintain accurate records of service requests in the IT ticketing system.
- Collaboration & Best Practices
- Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
- Support the implementation of ITIL best practices to improve IT service delivery.
- Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.
What We’re Looking For
Technical Skills & Experience
- Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
- Knowledge of peripheral support, including printing, scanning, AV equipment and interactive screens.
- Basic understanding of wired and wireless networking.
- Familiarity with image deployment tools for Microsoft and Apple devices.
- Operational knowledge of Microsoft 365 and Google Workspace.
- IT qualifications equivalent to CompTIA A+ or similar.
- Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.
Soft Skills & Behaviours
- Excellent customer service skills with a proactive, problem-solving approach.
- Strong communication skills, both verbal and written.
- Ability to prioritise workloads and work under pressure.
- Strong troubleshooting abilities, knowing when to research issues or elevate problems.
- Ability to build strong working relationships with remote teams and users.
All our roles are UK based.
When submitting your application to Colossus, please ensure the following:
- Your CV has your address and postcode.
- You also have your correct phone number and email address so we can contact you asap regarding your application.
- For confidentiality purposes, please remove any reference contact phone numbers and email address details from your CV.
Desktop Support Engineer employer: Colossus Recruitment
As a Cloud Engineer at our company, you'll be part of a dynamic and innovative team that values collaboration, precision, and continuous improvement. We offer a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and mentorship in a supportive environment. Join us to contribute to cutting-edge Azure cloud infrastructure projects while enjoying the benefits of a culture that prioritises excellence and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Office365 and Google Workspace, as well as troubleshooting for desktops and mobile devices. The more confident you are in your abilities, the better you'll perform during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, think of scenarios where you’ve resolved issues or helped someone out. Being able to share these experiences will show your passion for IT support.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on platforms like LinkedIn. You never know who might have a lead on a job or can give you insider tips about the company you're applying to.
✨Tip Number 4
Apply through our website! We want to hear from you directly, so make sure to submit your application there. It’s a great way to stand out and show your enthusiasm for joining our growing IT support team.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop and mobile devices, as well as your troubleshooting skills. We want to see how your background aligns with the role of a Desktop Support Engineer, so don’t be shy about showcasing your relevant experience!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, emphasise your customer service experience. We love candidates who can communicate clearly and help users feel at ease while resolving their technical issues.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon that might confuse us. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Colossus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and mobile devices, especially laptops, tablets, and Chromebooks. Be ready to discuss troubleshooting techniques for peripherals like printers and scanners, as well as basic networking issues. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, be prepared to share examples of how you've helped users in the past. Highlight your proactive problem-solving approach and your ability to communicate technical information clearly to non-technical users. This will demonstrate that you can handle the customer-facing aspect of the job with ease.
✨Familiarise Yourself with ITIL Best Practices
Understanding ITIL principles can set you apart from other candidates. Be ready to discuss how you've implemented or supported ITIL best practices in previous roles. This shows that you're not just about fixing issues but also about improving overall IT service delivery.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. Inquire about the team dynamics, the tools they use for ticketing, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
