At a Glance
- Tasks: Lead a new Care Centre, driving data-led decisions and enhancing patient care.
- Company: Join Colosseum Dental, a top-rated workplace with a vibrant culture.
- Benefits: Enjoy your birthday off, healthcare cash plan, and flexible working options.
- Other info: Flexible hybrid role with excellent career growth opportunities.
- Why this job: Be at the forefront of AI in healthcare, making a real impact.
- Qualifications: Experience in AI systems, sales, and team leadership is essential.
The predicted salary is between 36000 - 60000 £ per year.
Our brand-new Care Centre has now launched and we are seeking a Call Centre Manager! This is an exciting opportunity for someone to continue building a new department, make data-led strategic decisions and lead our care centre team. This is a pivotal role within Colosseum Dental, and we need someone passionate about data, AI systems and sales, as well as delivering exceptional patient care, driving commercial success, and building a high-performing, positive culture.
This is a new role that blends data-led decision making, operational excellence, visionary leadership, and commercial acumen! You will also manage 4 x regional Team Leaders. We are looking for someone who is all about data, has AI systems experience, sales experience and is also great with people and excited about introducing new technology to enhance our patient experience and drive results.
This is a flexible hybrid role, with days to be worked at home as well as travel to regional dental clinics. Our Care Centre will be open 7-days per week and will require flexible working across 08:00 – 20:00 Monday to Sunday.
Colosseum Dental have an excellent benefits package too:
- Your birthday off!
- UK Healthcare cash plan scheme – claim for various healthcare costs up to an annual limit
- The ability to buy holiday once a year
- Blue light discount card
- Continuous professional development
- Free NHS dentistry - up to band 3
- Annual conference
- Colosseum Care Day - extra day off to use for a significant event or just a self-care day!
- Cycle to work scheme
- Discounted gym membership
- Holidays increased the longer you stay with us
- Additional holiday incentives
- Plus, many more!
We’d love to hear from you if you have the following:
- Are data driven
- Experience with AI systems is essential and the ability to leverage data and insights to boost results
- Sales experience and proven success in driving revenue growth and business performance
- Experience in coaching, training, and onboarding dynamic teams
- A background in team leadership and operational management
- Call centre managerial experience
- A dental background would be beneficial
Colosseum Dental Ltd are a market leading dental company, with over 70 dental practices across the UK and combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan-European group, known as the Colosseum Dental Group. Based on feedback from our employees, Colosseum Dental has been officially certified a Great Place to Work™, and ranks in the UK's Best Workplaces™ for Women, Development and Wellbeing.
Call Centre AI System Manager in London employer: Colosseum Dental
Colosseum Dental is an exceptional employer, offering a dynamic work environment where innovation meets patient care. With a strong focus on employee development, flexible working arrangements, and a comprehensive benefits package that includes your birthday off and free NHS dentistry, we foster a culture of support and growth. Join us in shaping the future of dental care while enjoying the unique advantages of being part of a market-leading organisation recognised for its commitment to employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre AI System Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Colosseum Dental. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Colosseum Dental before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre AI System Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Colosseum Dental:Your cover letter is your chance to shine! Tell us why you want to work at Colosseum Dental specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Colosseum Dental!
How to prepare for a job interview at Colosseum Dental
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
