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- Tasks: Provide exceptional support to patients over the phone in our Care Centre.
- Company: Join a certified Great Place to Work with a focus on wellbeing and development.
- Benefits: Enjoy competitive pay, healthcare cash plan, birthday off, and more perks!
- Why this job: Make a real difference in patients' lives while growing your skills in a supportive environment.
- Qualifications: Welsh speaking with customer service passion; dental or medical background preferred.
- Other info: Flexible hybrid working after probation and opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
We are proud to be a certified Great Place to Work for a 4th year running and the only dental group in the UK to be officially certified a Great Place to Workâ„¢. We have an exciting opportunity for a Call Centre Advisor to join our brand new Care Centre to be based out of our busy Portland Street Dental Clinic, Aberystwyth on a fixed term contract until end of September. This is a practice based role with flexibility for hybrid working after passing probation.
We are seeking Welsh speaking candidates who have a passion for customer service, ideally with a dentistry or medical background. As a Call Centre Advisor within our Care Centre, you’ll be at the heart of our mission to improve lives, providing exceptional service and support to patients over the phone. You’ll be the first point of contact, using your professionalism, empathy, and commercial awareness to ensure every patient feels supported and confident throughout their journey with Colosseum Dental UK.
Hours: Monday - Friday - 08:00 - 17:30
Benefits:
- Competitive Pay – we pay our nurses in recognition of skills & experience including an annual pay review
- CDUK Learning Academy - we want to make sure everyone can grow their skills, learn more and enhance their knowledge and expertise
- Your Birthday Off – a paid day off to celebrate your special day if it falls on a working day!
- UK Healthcare Cashplan - claim cash back for everyday healthcare costs up to an annual limit including prescriptions, opticians, physiotherapy and osteopath & health screenings. Children can also be added free of charge!
- Critical Ill Health Cover - financial support in the event of a serious health condition, ensuring you & your loved ones are protected during challenging times
- Care Leave - additional time off to use for a significant event or just a self care day!
- Free NHS Dental Treatment - up to band 3
- Blue Light Discount Card - exclusive discounts for NHS & emergency service workers
- Pension - our private pension plan will help you save for retirement
- Length of Service Awards – to recognise & congratulate commitment & dedication
- Benefiz & Enjoy Benefits Scheme - discounts, rewards & perks on 100’s of household brands as well as Cycle2work Scheme, Discounted Technology & Gym Memberships
- Holiday Buy Scheme - buy additional holiday to enjoy in winter or summer time!
- 100% Attendance Rewards – as a ‘thank you’ receive extra time off!
- Length of Service Holiday Entitlement - holidays increased the longer you stay with us
- Parental Pay Package - support for your growing families during this important time!
- Employee Assistance Programme - access for you & your dependents to confidential counselling, advice & assistance 24 hours a day, 7 days a week
- Plus many more … including our Annual Conference & Summer Party!
About You:
If you embody our core values of Care, Collaboration, and Entrepreneurship, are passionate about elevating patient experiences, have excellent communication skills and previous call centre experience within dental / medical, we want to hear from you!
You will have right to work within the UK and be committed to maintaining the highest standards within both your role and the practice. A DBS will also be required.
About Us:
Colosseum Dental UK Ltd are a market leading dental company, with over 80 dental practices across the UK and combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan-European group, known as the Colosseum Dental Group. The Colosseum Dental Group is the leading pan-European dentistry group and operates more than 550 modern, well-equipped clinics and 50 labs in 11 European markets.
Call Centre Advisor in Aberystwyth employer: Colosseum Dental
Contact Detail:
Colosseum Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor in Aberystwyth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Colosseum Dental UK. Understand their values and mission, especially around patient care and collaboration. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when answering questions about customer service and how you'd handle different situations in the call centre.
✨Tip Number 3
Show off your skills! During the interview, highlight any previous experience in call centres or customer service, especially in dental or medical settings. Share specific examples of how you've helped customers and improved their experiences.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Colosseum Dental UK site. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Call Centre Advisor in Aberystwyth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Advisor role. Highlight any relevant experience in customer service, especially in dental or medical settings. We want to see how your skills align with our mission to improve lives!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for patient care and how you embody our core values of Care, Collaboration, and Entrepreneurship. Let us know why you’re excited about joining our team!
Show Off Your Communication Skills: As a Call Centre Advisor, communication is key! In your application, demonstrate your ability to communicate effectively and empathetically. Share examples of how you've supported customers in the past – we love hearing real stories!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team at Colosseum Dental UK!
How to prepare for a job interview at Colosseum Dental
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the dental industry and the specific services offered by Colosseum Dental UK. Familiarise yourself with common dental terms and procedures, as well as the company’s values and mission. This will show that you’re genuinely interested and prepared.
✨Showcase Your Customer Service Skills
As a Call Centre Advisor, your ability to connect with patients is crucial. Prepare examples from your past experiences where you’ve provided exceptional customer service, especially in a call centre or medical setting. Highlight how you handled difficult situations with empathy and professionalism.
✨Practice Your Welsh
Since they’re looking for Welsh-speaking candidates, it’s a good idea to practice your language skills before the interview. Be ready to demonstrate your fluency, especially in a customer service context. This will not only set you apart but also show your commitment to serving the local community.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
