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- Tasks: Lead a new dental call centre, making data-driven decisions and managing a dynamic team.
- Company: Join Colosseum Dental, a top-rated workplace with a focus on employee wellbeing.
- Benefits: Enjoy your birthday off, healthcare cash plan, and continuous professional development.
- Why this job: Make a real impact in dentistry while driving commercial success and fostering a positive culture.
- Qualifications: Dental background, data-driven mindset, and proven sales experience required.
- Other info: Flexible hybrid role with excellent career growth opportunities and additional holiday incentives.
The predicted salary is between 36000 - 60000 £ per year.
Our brand-new Care Centre has now launched and we are seeking a Call Centre Manager! This is a fab new opportunity for a Regional Manager or Practice Manager to continue building a new department, make data‑lead strategic decisions and lead our care centre team. This is a pivotal role within Colosseum Dental, and we need someone passionate about dentistry, data, AI systems and sales, as well as delivering exceptional patient care, driving commercial success, and building a high‑performing, positive culture. This role blends data‑lead decision making, operational excellence, visionary leadership, and commercial acumen. You will also manage 4 × regional Team Leaders. The role is a flexible hybrid, with days worked at home and travel to regional dental clinics. Our Care Centre will be open 7‑days per week and will require flexible working across 08:00–20:00, Monday to Sunday.
Benefits
- Your birthday off!
- UK Healthcare cash plan scheme claim for various healthcare costs up to an annual limit
- The ability to buy holiday once a year
- Blue light discount card
- Continuous professional development
- Free NHS dentistry – up to band 3
- Annual conference
- Colosseum Care Day – extra day off to use for a significant event or just a self‑care day!
- Cycle to work scheme
- Discounted gym membership
- Holidays increased the longer you stay with us
- Additional holiday incentives
- Plus, many more!
About You
- A dental background
- Are data driven
- Experience with systems and the ability to leverage data and insights to boost results
- Sales experience and proven success in driving revenue growth and business performance
- Experience in coaching, training, and onboarding dynamic teams
- A background in team leadership and operational management
- Call centre managerial experience
About Us
Colosseum Dental Ltd is a market‑leading dental company, with over 70 dental practices across the UK and, combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan‑European group, known as the Colosseum Dental Group. Based on feedback from our employees, Colosseum Dental has been officially certified a Great Place to Work, and ranks in the UK's Best Workplaces for Women, Development and Wellbeing. No other dental group in the UK can say the same!
Dental Call Centre Manager employer: Colosseum Dental UK Ltd
Contact Detail:
Colosseum Dental UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Call Centre Manager
✨Tip Number 1
Get to know the company inside out! Research Colosseum Dental, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to data-driven decision making and team leadership. We want you to showcase your experience and how it aligns with the role of Call Centre Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Dental Call Centre Manager
Some tips for your application 🫡
Show Your Passion for Dentistry: When writing your application, let your enthusiasm for dentistry shine through! We want to see how your passion aligns with our mission at Colosseum Dental. Share any relevant experiences that highlight your commitment to exceptional patient care.
Highlight Your Data Skills: Since this role is all about data-driven decision making, make sure to showcase your experience with data and AI systems. We love seeing how you've used insights to drive results in previous roles, so don’t hold back!
Demonstrate Leadership Experience: As a Call Centre Manager, you'll be leading a team, so it's crucial to highlight your leadership skills. Share examples of how you've coached and developed teams in the past, and how you’ve fostered a positive culture in your workplace.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this fab opportunity. Don’t miss out!
How to prepare for a job interview at Colosseum Dental UK Ltd
✨Know Your Data
Since the role is heavily data-driven, make sure you brush up on relevant metrics and KPIs in the dental industry. Be prepared to discuss how you've used data in past roles to drive decisions and improve performance.
✨Showcase Your Leadership Skills
As a Call Centre Manager, you'll be leading a team. Think of examples where you've successfully coached or developed team members. Highlight your experience in building a positive culture and how you’ve managed teams effectively.
✨Understand the Patient Journey
Exceptional patient care is key in this role. Familiarise yourself with the patient journey in a dental setting and be ready to share how you would enhance this experience through your leadership and operational strategies.
✨Flexibility is Key
With the role requiring flexible working hours, be prepared to discuss your availability and how you can manage your time effectively across different locations. Show that you're adaptable and ready to meet the demands of a 7-day operation.