At a Glance
- Tasks: Lead a team to deliver exceptional patient service and achieve performance targets.
- Company: Join Colosseum Dental, a leader in dental care with a focus on innovation.
- Benefits: Enjoy your birthday off, healthcare cash plan, and continuous professional development.
- Other info: Flexible hybrid role with great career growth opportunities and additional holiday incentives.
- Why this job: Inspire and develop a team while making a real impact in patient care.
- Qualifications: Strong leadership skills and experience in team development are essential.
The predicted salary is between 23735 - 29009 £ per year.
We are seeking a Team Leader for our Care Centre - Dental Call Centre As a Care Centre Team Leader, you hold a key position in ensuring the efficient and effective day-to-day operations of a Regional Care Centre.
Leading a team of Care Centre Advisors aligned regionally, you will support them to deliver exceptional patient service, achieve performance targets, and uphold Colosseum Dental's core values-all contributing to the strategic development and growth of the Care Centre!
If you have a strong commitment to driving innovation and continuous improvement, enjoy meeting and surpassing targets, and are eager to inspire and develop like-minded individuals, then this is the role for you!
Key attributes required for this role are as follows
- Team Leadership - Ability to support and motivate others, whether through formal team management or by positively influencing peers
- Target-Driven - Consistently meets and exceeds performance goals and KPIs
- Excellent Communication - Serves as an effective link between the practice and the Care Centre, ensuring alignment and clarity
- Commercial Acumen - Demonstrates a strong understanding of how to maximise patient lifetime value and drive business growth
- Team Development Experience - Experience in training and upskilling team members is highly desirable
Dental background would be beneficial.
This is a flexible hybrid role, with days to be worked at home as well as travel to your regional dental clinics.
The specific location and schedule may vary based on business requirements and regional performance.
Our Care Centre is open 7-days per week and will require flexible working across 08:00 - 20:00 Monday to Sunday. At Colosseum Dental we have a great benefits package:
• Your birthday off!
- UK Healthcare cash plan scheme - claim for various healthcare costs up to an annual limit
- The ability to buy holiday once a year
- Blue light discount card
- Continuous professional development
- Free NHS dentistry - up to band 3
- Annual conference
- Colosseum Care Day - extra day off to use for a significant event or just a self-care day!
- Cycle to work scheme
- Discounted gym membership
- Holidays increased the longer you stay with us
- Additional holiday incentives
• Plus, many more!
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Team Leader Call Centre in City of Westminster employer: Colosseum Dental Ltd
Colosseum Dental Ltd is an excellent employer, offering Associate Dentists the opportunity to thrive in a supportive and well-managed environment at our Manor Dental Clinic. With flexible working hours, competitive earnings potential, and a strong focus on professional development through coaching and access to advanced technology, we are committed to fostering a culture of growth and high-quality patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Call Centre in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Colosseum Dental Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Colosseum Dental Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader Call Centre in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Colosseum Dental Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Colosseum Dental Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Colosseum Dental Ltd!
How to prepare for a job interview at Colosseum Dental Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
