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- Tasks: Provide exceptional support to patients over the phone in our Care Centre.
- Company: Join Colosseum Dental, a leading dental company with a great workplace culture.
- Benefits: Enjoy competitive pay, flexible working, and fantastic perks like your birthday off!
- Other info: Flexible shifts, career growth opportunities, and a vibrant team culture await you!
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in dental reception or nursing, plus strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Call Centre Advisor to join our new Care Centre! As a Call Centre Advisor within our Care Centre, you’ll be at the heart of our mission to improve lives, providing exceptional service and support to patients over the phone. You’ll be the first point of contact, using your professionalism, empathy, and commercial awareness to ensure every patient feels supported and confident throughout their journey with Colosseum Dental UK.
If you have dental reception or nursing experience and have used Dentally, we want to hear from you! Previous call centre experience would be great too and if you embody our core values of Care, Collaboration, and Entrepreneurship, are passionate about elevating patient experiences and have excellent communication skills, this is the role for you!
This is a flexible hybrid role, with days to be worked at home and as required at a fixed Colosseum Dental location. 40 hours per week - Our Care Centre is open 7-days per week, 8am - 8pm with shorter hours on weekends, therefore flexible working is required as your shifts will change week to week.
Competitive Pay - we pay in recognition of skills & experience including an annual pay review.
CDUK Learning Academy - we want to make sure everyone can grow their skills, learn more and enhance their knowledge and expertise.
Your Birthday Off - a paid day off to celebrate your special day if it falls on a working day!
UK Healthcare Cashplan - claim cash back for everyday healthcare costs up to an annual limit including prescriptions, opticians, physiotherapy and osteopath & health screenings. Children can also be added free of charge!
Critical Ill Health Cover - financial support in the event of a serious health condition, ensuring you & your loved ones are protected during challenging times.
Care Leave - additional time off to use for a significant event or just a self-care day!
Free NHS Dental Treatment - up to band 3.
Blue Light Discount Card - exclusive discounts for NHS & emergency service workers.
Pension - our private pension plan will help you save for retirement.
Length of Service Awards – to recognise & congratulate commitment & dedication.
Benefiz & Enjoy Benefits Scheme - discounts, rewards & perks on 100’s of household brands as well as Cycle2work Scheme, Discounted Technology & Gym Memberships.
Holiday Buy Scheme - buy additional holiday to enjoy in winter or summer time!
100% Attendance Rewards – as a ‘thank you’ receive extra time off!
Length of Service Holiday Entitlement - holidays increased the longer you stay with us.
Parental Pay Package - support for your growing families during this important time!
Employee Assistance Programme - access for you & your dependents to confidential counselling, advice & assistance 24 hours a day, 7 days a week.
Plus many more - including our Annual Conference & Summer Party!
About You
We’d love to hear from you, if you have the following:
- Dental reception or nursing experience
- Dentally experience
- Previous call centre or customer service experience
- Ability to meet performance targets
- Strong communication and active listening skills to understand and support patient needs
- Empathy, patience and compassion
- Excellent organisation skills with accuracy and attention to detail
- Ability to use different IT systems and work in a fast-paced role
You will also have right to work within the UK and be committed to maintaining the highest standards within both your role and the care centre. A DBS will also be required.
About Us
Colosseum Dental Ltd are a market leading dental company, with over 70 dental practices across the UK and combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan-European group, known as the Colosseum Dental Group. Based on feedback from our employees, Colosseum Dental has been officially certified a Great Place to Workâ„¢, and ranks in the UK's Best Workplacesâ„¢ for Women, Development and Wellbeing.
Competitive Salary + Excellent Benefits!
Dental Call Centre Advisor in Loughborough employer: Colosseum Dental Group
Contact Detail:
Colosseum Dental Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Call Centre Advisor in Loughborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Colosseum Dental. Understand their mission and values, especially around Care, Collaboration, and Entrepreneurship. This will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your communication skills! As a Call Centre Advisor, you'll need to be a pro at listening and responding. Try role-playing with a friend or family member to get comfortable with common patient scenarios and questions.
✨Tip Number 3
Show off your empathy! During interviews, share specific examples of how you've supported patients or customers in the past. Highlighting your compassion can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Colosseum Dental. Don’t miss out on this opportunity!
We think you need these skills to ace Dental Call Centre Advisor in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any dental reception or nursing experience, as well as your familiarity with Dentally. We want to see how you embody our core values!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for improving patient experiences and how your previous roles have prepared you for this position. Let us know why you’re excited about joining our Care Centre!
Showcase Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to show a bit of empathy and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Colosseum Dental Group
✨Know Your Stuff
Before the interview, brush up on your dental knowledge and any relevant experience you have. Familiarise yourself with Dentally and be ready to discuss how your past roles in dental reception or nursing can help you excel as a Call Centre Advisor.
✨Showcase Your Empathy
As a Call Centre Advisor, empathy is key. Prepare examples of how you've supported patients or customers in the past. Think about times when you went above and beyond to ensure someone felt cared for and understood.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking clarifying questions. This shows that you value communication and are ready to support patients effectively.
✨Flexibility is Key
Since this role requires flexible working hours, be prepared to discuss your availability. Highlight your adaptability and willingness to work different shifts, showing that you’re ready to meet the needs of the Care Centre and its patients.