At a Glance
- Tasks: Provide exceptional service and support to patients over the phone.
- Company: Join Colosseum Dental UK, dedicated to improving lives through care.
- Benefits: Flexible hybrid role with competitive pay and recognition of skills.
- Other info: Dynamic work environment with flexible shifts across 7 days a week.
- Why this job: Be the first point of contact and elevate patient experiences.
- Qualifications: Dental reception or nursing experience preferred; excellent communication skills required.
The predicted salary is between 25000 - 30000 € per year.
We are seeking a Call Centre Advisor to join our new Care Centre! As a Call Centre Advisor within our Care Centre, you’ll be at the heart of our mission to improve lives, providing exceptional service and support to patients over the phone. You’ll be the first point of contact, using your professionalism, empathy, and commercial awareness to ensure every patient feels supported and confident throughout their journey with Colosseum Dental UK.
If you have dental reception or nursing experience and have used Dentally, we want to hear from you! Previous call centre experience would be great too and if you embody our core values of Care, Collaboration, and Entrepreneurship, are passionate about elevating patient experiences and have excellent communication skills, this is the role for you!
This is a flexible hybrid role, with days to be worked at home and as required at a fixed Colosseum Dental location. 40 hours per week - Our Care Centre is open 7-days per week, 8am - 8pm with shorter hours on weekends, therefore flexible working is required as your shifts will change week to week.
Competitive Pay - we pay in recognition of skills.
Dental Call Centre Advisor employer: Colosseum Dental Group
Colosseum Dental UK is an exceptional employer that prioritises the well-being and development of its employees. With a flexible hybrid working model, competitive pay, and a strong emphasis on core values such as Care, Collaboration, and Entrepreneurship, we foster a supportive work culture where every team member can thrive. Join us in making a meaningful impact on patient experiences while enjoying opportunities for personal and professional growth in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Call Centre Advisor
✨Tip Number 1
Make sure to research Colosseum Dental UK and understand their mission and values. This will help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, it's crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Highlight any relevant experience you have, especially in dental reception or nursing. If you've used Dentally before, make sure to mention it! This can set you apart from other candidates and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dental Call Centre Advisor
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your passion for improving patient experiences shine through. Share any relevant experiences that highlight your empathy and professionalism, as these are key to our mission at Colosseum Dental UK.
Highlight Relevant Experience:If you've got dental reception or nursing experience, make sure to mention it! We love seeing how your background aligns with the role, so don’t hold back on showcasing your skills and any previous call centre experience you might have.
Tailor Your Application:Take a moment to tailor your application to our core values of Care, Collaboration, and Entrepreneurship. Use examples from your past that demonstrate how you embody these values, as this will help us see you as a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Colosseum Dental Group
✨Know Your Stuff
Familiarise yourself with Colosseum Dental UK and their mission. Understand their core values of Care, Collaboration, and Entrepreneurship. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Dental Call Centre Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for patients or customers. This will highlight your ability to connect with patients over the phone.
✨Practice Common Scenarios
Think about common situations you might face in a call centre environment, especially in a dental context. Practise how you would handle difficult calls or patient inquiries. This will help you feel more confident and prepared during the interview.
✨Flexibility is Key
Since the role requires flexible working hours, be ready to discuss your availability. Show that you're adaptable and willing to work different shifts, as this will demonstrate your commitment to the team and the patients.
