At a Glance
- Tasks: Be the go-to person for customers, ensuring their experience is top-notch and resolving any issues.
- Company: Join a dynamic team at Colorcon, where customer satisfaction is our priority.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for growth.
- Other info: Work in a collaborative atmosphere with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in customer relations while developing your skills in a vibrant setting.
- Qualifications: Must speak English and French, with at least two years in customer service.
The predicted salary is between 30000 - 30000 £ per year.
The Customer Service Coordinator serves as a liaison between customers and internal Colorcon departments, ensuring a positive customer experience at every touchpoint and supporting commercial growth through enhanced customer relations and loyalty.
Responsibilities:
- Follow up with internal departments; facilitate issue resolution and manage complaints (RMA creation, returns, credit notes).
- Order Management: Enter and process orders; calculate transit time and freight; proactively notify customers of at-risk orders; maintain an accurate customer database.
- Pricing: Prepare customer quotations for new business and follow up on open quotes; maintain and provide price lists as requested.
- Product: Assist customers with platform issues; navigate multiple platforms quickly.
- Teamwork: Work independently and provide backup coverage; collaborate across the organization to gather information and recommend process improvements; share resources and foster trust within the team.
- Problem Solving: Handle non-standard and complex inquiries; understand root issues and related challenges.
Minimum Qualifications:
- Minimum of two years of customer service experience.
- Customer-orientated with a focus on evolving customer needs.
- Proactive and thorough assessment of customer satisfaction.
- Strong verbal and written communication, active listening, and the ability to communicate in English and French.
- Accurate data entry and use of data for troubleshooting and future recommendations.
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) and rapid navigation of internal applications (Oracle, Zendesk, My Colorcon, Colorcon.com, Customer Central, Work Management).
- Ability to look beyond current interactions to identify broader customer goals and construct a path to customer success.
Location: Flagship House, Victory Way, Crossways, Dartford, DA6QD, United Kingdom
Compensation: Annual salary: £30,000.00 – £30,000.00
Customer Services Coordinator-French Speaking in Kent employer: Colorcon®
At Colorcon, we pride ourselves on being an exceptional employer that values customer service excellence and employee development. Located in Dartford, our collaborative work culture fosters teamwork and innovation, providing ample opportunities for personal and professional growth. With a focus on enhancing customer relations and loyalty, we offer a supportive environment where your contributions directly impact our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator-French Speaking in Kent
✨Tip Number 1
Get to know the company inside out! Research Colorcon's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills in both English and French. Since this role needs strong verbal and written skills, try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Colorcon.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Services Coordinator-French Speaking in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Coordinator role. Highlight your experience in customer service and any relevant skills, especially your ability to communicate in both English and French. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex customer inquiries in the past. We love candidates who can think on their feet and find solutions, so don’t hold back on sharing those success stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Colorcon®
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to problem-solving and communication. Be ready to share examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction.
✨Familiarise Yourself with the Company
Research Colorcon and understand their products and services. Knowing how they operate and what they value will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Practice Your Language Skills
Since this role requires French-speaking abilities, practice your language skills before the interview. Be prepared to answer questions in both English and French, demonstrating your fluency and comfort in both languages.
✨Showcase Your Teamwork Spirit
Prepare to discuss how you've collaborated with others in previous roles. Highlight specific instances where you worked as part of a team to achieve a common goal, as teamwork is crucial for this position.
