At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order management.
- Company: Join a leading company focused on enhancing customer relations.
- Benefits: Enjoy a competitive salary, supportive team, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Two years of customer service experience and bilingual in English and French.
The predicted salary is between 30000 - 30000 £ per year.
The Customer Service Coordinator serves as a liaison between customers and internal Colorcon departments, ensuring a positive customer experience at every touchpoint and supporting commercial growth through enhanced customer relations and loyalty.
Responsibilities & Duties
- Communication: Support customers' enquiries through phone, e‑mail, and chat; follow up with internal departments; facilitate issue resolution and manage complaints (RMA creation, returns, credit notes).
- Order Management: Enter and process orders; calculate transit time and freight; proactively notify customers of at‑risk orders; maintain an accurate customer database.
- Pricing: Prepare customer quotations for new business and follow up on open quotes; maintain and provide price lists as requested.
- Product & Service Knowledge: Understand Colorcon's product portfolio and service offerings.
- Technology: Process new user registrations, pricing requests, and order changes through My Colorcon; assist customers with platform issues; navigate multiple platforms quickly.
- Teamwork: Work independently and provide backup coverage; collaborate across the organization to gather information and recommend process improvements; share resources and foster trust within the team.
- Problem Solving: Handle non‑standard and complex inquiries; understand root issues and related challenges.
Minimum Qualifications
- Minimum of two years of customer service experience.
- Customer‑orientated with a focus on evolving customer needs.
- Proactive and thorough assessment of customer satisfaction.
- Strong verbal and written communication, active listening, and the ability to communicate in English and French.
- Accurate data entry and use of data for troubleshooting and future recommendations.
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) and rapid navigation of internal applications (Oracle, Zendesk, My Colorcon, Colorcon.com, Customer Central, Work Management).
- Ability to look beyond current interactions to identify broader customer goals and construct a path to customer success.
Location: Flagship House, Victory Way, Crossways, Dartford, DA6QD, United Kingdom
Compensation: Annual salary: £30,000.00 – £30,000.00
Customer Services Coordinator-French Speaking employer: Colorcon®
Colorcon is an exceptional employer that prioritises a positive work culture and employee development, making it an ideal place for Customer Services Coordinators. Located in Dartford, our flagship office fosters collaboration and innovation, offering competitive compensation and opportunities for professional growth. With a strong focus on customer satisfaction and teamwork, we empower our employees to thrive in their roles while contributing to the success of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator-French Speaking
✨Tip Number 1
Get to know the company inside out! Research Colorcon's products and services so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, make sure you can articulate your thoughts clearly in both English and French. Try mock interviews with friends or use online platforms to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you turned a tricky situation into a positive outcome. This will demonstrate your proactive approach and ability to handle complex inquiries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the StudySmarter team!
We think you need these skills to ace Customer Services Coordinator-French Speaking
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled inquiries, resolved issues, and kept customers happy. Use specific examples that showcase your skills in communication and problem-solving.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your proficiency in both English and French, and how you can contribute to enhancing customer relations at Colorcon.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Colorcon®
✨Know Your Stuff
Make sure you have a solid understanding of Colorcon's products and services. Familiarise yourself with their offerings so you can confidently discuss how they meet customer needs during the interview.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written communication in both English and French, practice articulating your thoughts clearly. Consider preparing examples of how you've effectively resolved customer issues in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've tackled complex customer inquiries. Highlight your approach to identifying root issues and how you ensured customer satisfaction through effective solutions.
✨Emphasise Teamwork and Collaboration
This position involves working closely with various departments. Prepare to discuss how you've successfully collaborated with others in previous roles and how you can contribute to fostering trust within the team at Colorcon.
