At a Glance
- Tasks: Support customers through various channels and manage orders efficiently.
- Company: Join Colorcon, a leader in innovative pharmaceutical solutions.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Empowering environment that values diversity and teamwork.
- Why this job: Make a real difference in customer relations while working with a dynamic team.
- Qualifications: Fluent in English and French with strong customer service skills.
The predicted salary is between 30000 - 30000 € per year.
Colorcon is a world leader in formulated film coating systems, modified release technologies, specialty excipients and functional packaging for the pharmaceutical, nutritional, and animal health industries. The role serves as a liaison between customers and internal Colorcon departments, aiming to meet and exceed customer expectations and enhance customer relations and loyalty. Colorcon has 26 technical service laboratories globally and more than 2100 employees dedicated to its customer base. We value diversity, empowerment, and teamwork, and welcome applications from candidates with disabilities and those requiring reasonable adjustments during the recruitment process.
Responsibilities & Duties
- Communication: Support customers’ inquiries through multiple channels (phone, email, chat); follow up on general questions with internal departments (Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production, Planning); facilitate issue resolution and coordinate returns and credit notes as needed.
- Order Management: Enter and process orders, calculate transit time and freight; proactively inform customers of at-risk orders; maintain accurate customer data and profiles.
- Pricing: Handle customer quotations for new business; follow up on open quotes; maintain price lists and send to customers on request.
- Product & Service Knowledge: Understand Colorcon’s product portfolio and service offerings.
- Technology: Use My Colorcon Portal for registrations, pricing requests, and order changes or cancellations; assist customers with platform questions; navigate multiple platforms efficiently.
- Teamwork: Work independently and as part of a team; provide back-up coverage; collaborate across the organization to drive process improvement; share resources to strengthen team cohesion.
- Problem Solving: Handle nonstandard and complex inquiries; identify root issues and anticipate related concerns.
Minimum Qualifications
- Minimum of two years of customer service experience.
- Customer-oriented with the ability to adapt to changing customer needs; proactive and thorough in assessing if needs are met.
- Strong verbal and written communication and active listening skills; proficiency in English and French required.
- Ability to understand and input data accurately and use data to troubleshoot and recommend solutions.
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook); able to navigate internal systems such as Oracle, Zendesk, My Colorcon, Colorcon.com, Customer Central, and Work Management.
- Ability to identify broader customer goals and help construct a path to customer success.
Location: Flagship House, Victory Way, Crossways, Dartford, DA6 6QD United Kingdom
Salary: Annually 30,000.00 - 30,000.00
Customer Services Coordinator-French Speaking in Dartford employer: Colorcon, Inc.
Colorcon is an exceptional employer that prioritises diversity, empowerment, and teamwork, making it a fantastic place for individuals seeking a rewarding career in customer service. Located in Dartford, employees benefit from a collaborative work culture, ample opportunities for professional growth, and the chance to engage with a global network of over 2100 dedicated professionals. With a strong focus on customer satisfaction and innovative solutions, Colorcon offers a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator-French Speaking in Dartford
✨Tip Number 1
Get to know the company inside out! Research Colorcon's products and services so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, make sure you can articulate your thoughts clearly in both English and French. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Colorcon.
We think you need these skills to ace Customer Services Coordinator-French Speaking in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Services Coordinator. Highlight your customer service experience and any relevant skills, especially in communication and problem-solving. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills in both English and French make you a perfect fit for us. Keep it engaging and personal!
Showcase Your Tech Savvy:Since you'll be using various platforms like My Colorcon Portal and Oracle, mention any relevant tech skills or experiences. We love candidates who can navigate systems efficiently and help our customers with ease!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Colorcon, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Colorcon’s products and services. Brush up on their film coating systems and modified release technologies, as well as any recent news about the company. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and various internal departments, practice articulating your thoughts clearly in both English and French. You might even want to prepare a few examples of how you've successfully resolved customer inquiries in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled complex customer issues. Be ready to discuss your thought process and how you identified root causes. This will highlight your proactive approach and ability to adapt to changing customer needs.
✨Familiarise Yourself with Technology
Get comfortable with tools like Microsoft Office and any customer service platforms mentioned in the job description, such as Zendesk or Oracle. If you can, try to navigate similar systems beforehand so you can speak to your tech-savviness during the interview.
