EMIS Service & Implementation Manager in London

We are excited to offer a unique opportunity for a Clinical Systems & Digital Lead to play a pivotal role in shaping how we implement and optimise EMIS Web across our NHS partnerships. This is a chance to step into a highly impactful position where technology, service improvement and patient outcomes meet, helping us deliver outstanding solutions that truly make a difference for customers, clinicians and the individuals who rely on our services every day.

The Role – In this role, you will act as our organisation's EMIS Web Subject Matter Expert, becoming the go‐to authority for both internal colleagues and NHS customers. You will lead EMIS implementations end-to-end, from discovery and configuration through to go‐live and optimisation, ensuring every solution is safe, compliant and aligned with how primary care teams work in practice. You will be hands‐on with system workflows, templates, reporting and data quality, while also bringing operational insight to improve processes, strengthen service delivery and enhance customer experience. A key part of your work will involve supporting tenders and NHS partnerships, translating real‐world needs into practical solutions that can be implemented sustainably across GP practices, PCNs and ICBs.

Who are we looking for? We are looking for someone who brings significant experience as an advanced EMIS Web user or established SME, with a strong track record of leading configuration changes, workflow improvements or system implementations. You will be confident managing projects end‐to‐end, engaging stakeholders, running workshops and supporting customers through change. A solid understanding of primary care operations, including appointment flows, document handling, coding, summarising, recalls and QOF/contract reporting will be essential. Experience with System One will be an advantage. You will also be familiar with information governance, safe clinical system use and the importance of robust change control. Above all, you will be a clear communicator who can turn complex requirements into simple, workable solutions and build trusted relationships with clinicians, managers and operational teams.

Why Coloplast? At Coloplast, we are a people‐first organisation committed to improving lives. Our success is built on strong partnerships, purposeful innovation and a culture where colleagues feel empowered to make an impact. Joining us means being part of a supportive, collaborative team where your expertise will be valued and your work will directly shape how we deliver meaningful outcomes across the NHS. You will have the opportunity to grow, influence and contribute to our next strategic chapter as we expand our digital and clinical systems capabilities. If you are passionate about using EMIS and operational insight to drive real improvement, we would love to hear from you.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.