At a Glance
- Tasks: Provide exceptional customer service and support to empower individuals with chronic conditions.
- Company: Join Coloplast, a leading medical device company making a real difference in lives.
- Benefits: Competitive salary, performance bonuses, flexible working options, and comprehensive benefits package.
- Other info: Enjoy a family-like culture with extensive training and growth opportunities.
- Why this job: Make a lasting impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26650 - 28190 € per year.
Location: Peterborough
Join Coloplast where you can make a lasting difference in people's lives every single day! Coloplast is actively seeking dedicated individuals to join our dynamic team as Customer Service Advisors. If you're passionate about making a real difference and are looking for a role where your contributions matter, then look no further.
As a Customer Service Advisor at Coloplast, you'll play a pivotal role in ensuring our customers receive exceptional service. From processing orders to addressing customer queries, your dedication will contribute to a seamless customer experience. This role is more than just providing assistance; you'll be an essential link in empowering our consumers to lead fulfilling lives.
Key Responsibilities
- Customer-Centric Approach: Prioritise the customer in every interaction.
- Phone Excellence: Handle a high volume of incoming calls with precision and enthusiasm.
- Order Processing: Skilfully manage orders and address delivery-related questions.
- Collaboration: Work closely with internal colleagues and departments to ensure top-notch service.
This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills and the ability to understand the needs of others are key requirements. You will need to bring a results-oriented mindset and be computer literate.
Why Coloplast?
Coloplast enables people with Chronic Conditions to live life to the full through its products and services. Working closely with the people who use our products, we create solutions that are sensitive to their individual needs. Our team loves swapping stories about how they have enabled different customers to live fuller lives and inspire us to create an even better consumer experience every day. We really do change lives!
Our passion to make a real difference to people’s lives is what drives and unites us.
Our culture
There is purpose to what we do. Most of us want to work for a company that makes a difference. Well, at Coloplast you can. We are ambitious, and we work together to achieve the best results. We work hard to make Coloplast a Great Place to Work. You will be working in an environment that has a genuine family feel.
You will also receive…
- Competitive Starting Salary: A generous £26,650 base salary.
- Performance Bonus Potential: Unlock additional earnings of up to £1,440 annually.
- Company Related Bonus Potential: Earn up to 5% of your salary.
- Work/Life Balance: Potentially, after a minimum of 3 months to embrace home/blended working after reaching the required performance level supporting your personal life.
- Flexible Contracts Considered: We consider compressed or part-time hours, allowing for a better work-life balance. Please specify in your application.
- Comprehensive Benefits Package: Enjoy perks like 28 days holiday, private healthcare, an on-site subsidised restaurant, flexible benefits such as gym memberships, discount cards, and much more!
- Daytime Shifts: No late nights - our telephone lines are open from 8am – 6pm.
- Rotational Saturdays: One in four Saturday mornings (9am – 12.30pm) required with time off in lieu for the hours contributed.
- Extensive Training Program: Benefit from an extensive introductory training program and ongoing professional development to grow your career with us.
We require all new starters to be available with no holiday during the first eight weeks of employment due to training requirements working full time hours.
Apply now and take the first step towards a rewarding career at Coloplast.
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
Visit us on Coloplast.com. Watch the film. Follow us on LinkedIn.
Customer Service Advisors employer: Coloplast
At Coloplast, we pride ourselves on being an exceptional employer where your contributions truly matter. Located in Peterborough, our dynamic team of Customer Service Advisors enjoys a supportive work culture that prioritises personal growth and work-life balance, alongside competitive salaries and comprehensive benefits. Join us to make a meaningful impact in the lives of others while thriving in a family-like environment that values inclusivity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Get to know Coloplast and their mission! Before your interview, dive into their website and social media. Understanding their values and how they make a difference will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer queries with enthusiasm.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in previous roles. Coloplast values collaboration, so highlighting your ability to work well with colleagues will definitely impress them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Coloplast family!
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how you can make a real difference in people's lives, just like we do at Coloplast.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Focus on your customer-centric approach and any previous roles that showcase your ability to handle queries and process orders.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, excellent written communication is key for this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Coloplast.
How to prepare for a job interview at Coloplast
✨Know the Company
Before your interview, take some time to research Coloplast. Understand their mission, values, and the impact they have on people's lives. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Mindset
As a Customer Service Advisor, your focus should be on the customer. Prepare examples from your past experiences where you prioritised customer needs and delivered exceptional service. This will demonstrate that you align with Coloplast's commitment to making a difference.
✨Practice Phone Skills
Since you'll be handling a high volume of calls, practice your phone etiquette. Consider doing mock calls with a friend or family member. Focus on speaking clearly, listening actively, and responding enthusiastically to simulate the real interview environment.
✨Prepare for Teamwork Questions
Collaboration is key in this role. Think of instances where you've worked closely with others to achieve a common goal. Be ready to discuss how you communicate and collaborate with colleagues, as this will highlight your ability to contribute to the team at Coloplast.
