At a Glance
- Tasks: Provide exceptional customer service and support to empower individuals with chronic conditions.
- Company: Join Coloplast, a leading medical device company making a real difference in people's lives.
- Benefits: Enjoy competitive pay, performance bonuses, flexible working, and a comprehensive benefits package.
- Other info: Extensive training provided, with opportunities for career growth and development.
- Why this job: Make a lasting impact while developing your skills in a supportive, family-like environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 28000 £ per year.
Location: Belfast, GB
We require all new starters to be available with no holiday during the first six weeks of employment due to training requirements working full time hours.
Join Coloplast where you can make a lasting difference in people's lives every single day! Coloplast is actively seeking dedicated individuals to join our dynamic team as Customer Service Advisors. If you're passionate about making a real difference and are looking for a role where your contributions matter, then look no further.
As a Customer Service Advisor at Coloplast, you'll play a pivotal role in ensuring our customers receive exceptional service. From processing orders to addressing customer queries, your dedication will contribute to a seamless customer experience. This role is more than just providing assistance; you'll be an essential link in empowering our consumers to lead fulfilling lives.
Key Responsibilities
- Customer-Centric Approach: Prioritise the customer in every interaction
- Phone Excellence: Handle a high volume of incoming calls with precision and enthusiasm
- Order Processing: Skillfully manage orders and address delivery-related questions
- Collaboration: Work closely with internal colleagues and departments to ensure top-notch service
This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills and the ability to understand the needs of others are key requirements. You will need to bring a results-oriented mindset and be computer literate.
Why Coloplast?
Coloplast enables people with Chronic Conditions to live life to the full through its products and services. Working closely with the people who use our products, we create solutions that are sensitive to their individual needs. Our team loves swapping stories about how they have enabled different customers to live fuller lives and inspire us to create an even better consumer experience every day. We really do change lives! Our passion to make a real difference to people's lives is what drives and unites us.
Our culture
There is purpose to what we do. Most of us want to work for a company that makes a difference. Well, at Coloplast you can. We are ambitious, and we work together to achieve the best results. We work hard to make Coloplast a Great Place to Work. You will be working in an environment that has a genuine family feel.
Benefits
- Performance Bonus Potential: Unlock additional earnings of up to £1,440 annually
- Company Related Bonus Potential: Earn up to 5% of your salary
- Work/Life Balance: A hybrid working approach which involves coming to our Belfast office 2 days per week (Anchor Day Monday, 2nd day of your choice)
- Comprehensive Benefits Package: Enjoy perks like 28 days holiday, private healthcare, flexible benefits such as gym memberships, discount cards, and much more!
- Daytime Shifts: No late nights - our telephone lines are open from 8am - 6pm
- Rotational Saturdays: One in four Saturday mornings (9am - 12.30pm) required with time off in lieu for the hours contributed
- Extensive Training Program: Benefit from an extensive introductory training program and ongoing professional development to grow your career with us
Apply now and take the first step towards a rewarding career at Coloplast. Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world's leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because - and not despite - of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
Customer Service Advisor - Start date Monday 27th July 2026! employer: Coloplast
Coloplast is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees are empowered to make a real impact in the healthcare sector. With a strong focus on professional development and growth opportunities, particularly in the South West UK region, team members can thrive while contributing to meaningful partnerships with NHS and private sector clinicians. The company also provides competitive benefits and a supportive environment that fosters both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Start date Monday 27th July 2026!
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coloplast. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coloplast before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Start date Monday 27th July 2026!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coloplast:Your cover letter is your chance to shine! Tell us why you want to work at Coloplast specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coloplast!
How to prepare for a job interview at Coloplast
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
