At a Glance
- Tasks: Provide exceptional customer service and support to empower individuals with chronic conditions.
- Company: Join Coloplast, a leading medical device company making a real difference in lives.
- Benefits: Competitive salary, performance bonuses, hybrid work, and comprehensive benefits package.
- Other info: Enjoy a family-like culture with extensive training and growth opportunities.
- Why this job: Make a lasting impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26650 - 28190 £ per year.
Location: Belfast
Start Date: Monday 20th July 2026
We require all new starters to be available with no holiday during the first six weeks of employment due to training requirements working full time hours.
Join Coloplast where you can make a lasting difference in people's lives every single day! Coloplast is actively seeking dedicated individuals to join our dynamic team as Customer Service Advisors. If you're passionate about making a real difference and are looking for a role where your contributions matter, then look no further.
As a Customer Service Advisor at Coloplast, you'll play a pivotal role in ensuring our customers receive exceptional service. From processing orders to addressing customer queries, your dedication will contribute to a seamless customer experience. This role is more than just providing assistance; you'll be an essential link in empowering our consumers to lead fulfilling lives.
Key Responsibilities
- Customer-Centric Approach: Prioritise the customer in every interaction
- Phone Excellence: Handle a high volume of incoming calls with precision and enthusiasm
- Order Processing: Skilfully manage orders and address delivery-related questions
- Collaboration: Work closely with internal colleagues and departments to ensure top-notch service
This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills and the ability to understand the needs of others are key requirements. You will need to bring a results-oriented mindset and be computer literate.
Why Coloplast?
Coloplast enables people with Chronic Conditions to live life to the full through its products and services. Working closely with the people who use our products, we create solutions that are sensitive to their individual needs. Our team loves swapping stories about how they have enabled different customers to live fuller lives and inspire us to create an even better consumer experience every day. We really do change lives!
Our passion to make a real difference to people’s lives is what drives and unites us.
Our culture
There is purpose to what we do. Most of us want to work for a company that makes a difference. Well, at Coloplast you can. We are ambitious, and we work together to achieve the best results. We work hard to make Coloplast a Great Place to Work. You will be working in an environment that has a genuine family feel.
You will also receive…
- Competitive Starting Salary: A generous £26,650 base salary
- Performance Bonus Potential: Unlock additional earnings of up to £1,440 annually
- Company Related Bonus Potential: Earn up to 5% of your salary
- Work/Life Balance: A hybrid working approach which involves coming to our Belfast office 2 days per week (Anchor Day Monday, 2nd day of your choice)
- Comprehensive Benefits Package: Enjoy perks like 28 days holiday, private healthcare, flexible benefits such as gym memberships, discount cards, and much more!
- Daytime Shifts: No late nights - our telephone lines are open from 8am – 6pm
- Rotational Saturdays: One in four Saturday mornings (9am – 12.30pm) required with time off in lieu for the hours contributed
- Extensive Training Program: Benefit from an extensive introductory training program and ongoing professional development to grow your career with us
Apply now and take the first step towards a rewarding career at Coloplast. Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
Visit us on Coloplast.com. Watch the film. Follow us on LinkedIn.
Customer Service Advisor employer: Coloplast
Coloplast is an exceptional employer located in Belfast, dedicated to making a meaningful impact on people's lives through its innovative healthcare solutions. With a strong focus on employee growth, a supportive work culture, and a comprehensive benefits package including competitive salaries and flexible working arrangements, Coloplast fosters an environment where every team member can thrive and contribute to a greater purpose. Join us to be part of a passionate team that values collaboration and personal development while making a real difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, spend some time on Coloplast's website and social media. Understanding their mission and values will help you connect your passion for customer service with their goal of making a difference in people's lives.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those high-volume calls and ensure you can showcase your excellent interpersonal skills.
✨Tip Number 3
Be ready to share your stories! Think about times when you've gone above and beyond for a customer. Sharing these experiences during your interview will demonstrate your customer-centric approach and show how you can contribute to a seamless customer experience at Coloplast.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see how much you care about making a difference in people's lives, just like we do at Coloplast!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and experiences. We love seeing how your background aligns with our mission of providing exceptional service.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and gets straight to the heart of why you're the perfect fit for the role.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Coloplast.
How to prepare for a job interview at Coloplast
✨Know the Company
Before your interview, take some time to research Coloplast. Understand their mission, values, and the impact they have on people's lives. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Mindset
As a Customer Service Advisor, your ability to prioritise customer needs is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing exceptional service.
✨Practice Phone Skills
Since you'll be handling a high volume of calls, practice speaking clearly and confidently over the phone. You might even want to do mock calls with a friend to get comfortable with managing inquiries and processing orders efficiently.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training programmes, or how success is measured in the role. This shows you're engaged and serious about contributing to the company.
