At a Glance
- Tasks: Support patients and clinicians with empathy through calls, emails, and online enquiries.
- Company: Join Atos Medical, a global leader in voice and pulmonary rehabilitation.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Dynamic work environment with a focus on collaboration and patient care.
- Why this job: Make a genuine difference in patients' lives while growing your career.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 30000 - 32000 £ per year.
Are you a compassionate and organised communicator who thrives on helping others? Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma. We’re proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.
We’re looking for a caring and motivated individual to join our Inbound Customer Care team in Nottingham. In this role, you’ll be a vital first point of contact, supporting patients and clinicians with empathy, efficiency, and attention to detail across a variety of enquiries.
If you’re looking for a role where you can make a genuine difference while developing your skills in a supportive, purpose-led organisation, we’d love to hear from you.
The RoleIn this fast-paced, telephone-based role, you’ll deliver a consistently high standard of service by responding to inbound calls, emails, texts, and online enquiries. You’ll support patients throughout their journey—placing orders, answering questions, and resolving issues in line with service level agreements—while also identifying opportunities to add value and contribute to overall team performance.
Collaboration is key, and you’ll regularly work with cross-functional teams, including field-based colleagues and clinicians, to ensure a seamless experience. You’ll maintain accurate records, handle sensitive information with care, and continuously develop your knowledge of products and services to provide the best possible support.
Who Are We Looking ForWe’re seeking someone with a strong customer service background and a passion for delivering excellent customer experiences. You’ll be an empathetic communicator, confident handling sensitive conversations, and able to build rapport with a wide range of people.
Highly organised and detail-focused, you’ll be comfortable multitasking and using multiple systems, ideally with experience in CRM tools. A positive, resilient, and adaptable mindset is essential, as no two interactions are the same.
Experience within a contact centre or medical/pharmaceutical environment would be beneficial, but most importantly, you’ll bring a proactive, solutions-focused approach and a genuine commitment to supporting patients.
Why Atos, part of Coloplast UK LtdAt Atos Medical, now part of Coloplast, you’ll join a supportive, purpose-driven team dedicated to improving patients’ lives. We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.
We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S.
Customer Care Representative employer: Coloplast
At Atos Medical, now part of Coloplast, we pride ourselves on being a compassionate and purpose-driven employer dedicated to improving the lives of patients. Our Nottingham team thrives in a collaborative environment that fosters personal and professional growth, offering competitive salaries and benefits while making a meaningful impact in the healthcare sector. Join us to be part of a supportive culture where your contributions are valued and you can develop your skills in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coloplast. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coloplast before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coloplast:Your cover letter is your chance to shine! Tell us why you want to work at Coloplast specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coloplast!
How to prepare for a job interview at Coloplast
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
