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- Tasks: Support and educate patients with neck stomas, developing personalised care plans.
- Company: Join Atos Medical, a global leader in laryngectomy care with a strong purpose.
- Benefits: Enjoy a competitive salary, company pension, bonus scheme, and 25 days annual leave.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Qualified Speech & Language Therapist with 5 years’ experience in complex patient care.
- Other info: Flexible hybrid working environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
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Join a growing company with a strong purpose
Do you want to make a difference for people breathing, speaking, and living with a neck stoma?
We are currently seeking a Speech & Language Therapist to join our Customer Care Team.
About the role
The Clinical Support Specialist will be primarily responsible for the support and education of patients, caregivers and clinicians with Atos products and services in Direct Care. The post holder will work with the hospital clinician in collaboration with Atos Clinical Educators and Territory Sales Managers to assess, facilitate and coordinate patient care routines and product usage to increase patient quality of life. The Clinical Support Specialist will develop and implement individualised care plans in collaboration with the patient or patient’s support network to address the patient’s specific product needs to reach mutually established goals.
In addition to providing high quality support to our patients, the Clinical Support Specialist will contribute to the training of our wider Customer Care team, ensuring they maintain a sound knowledge of our customers’ needs and are skilled in meeting these. You will also be on hand to address any troubleshooting required during our patient interactions.
We offer hybrid working so you will have the flexibility to work at home as well as in out head office.
Your Responsibilities
- Provide high-quality support, education and information for people with a laryngectomy or tracheostomy
- Develop and implement an individualised plan in collaboration with the patient, caregiver and clinician to address the patients’ needs and goals
- Provide education and training to the wider Customer Care team on both products and conditions
- Work collaboratively with our field-based clinical and sales teams to grow our service
- Contribute to the overall business strategy by provision of outstanding customer care and product matching
About you
- Qualified SLT with at least 5 years’ experience in Laryngectomy and Tracheostomy patient care
- Experience of delivering education and support to patients with complex care needs
- Excellent communication skills and ability to deliver complex and technical information to patients in an accessible way
- Highly organised and efficient
- Excellent understanding of IT systems/packages
- Positive and can-do attitude even when times are tough
- Understanding/experience of home delivery, prescription or DAC services (desirable)
- Understanding/experience of commercial healthcare services (desirable)
What we can offer you
- Company pension scheme
- Company Bonus scheme
- 25 days annual leave, plus statutory bank holidays with the option to purchase more days
- Life Assurance
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.
We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S
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Clinical Support Specialist employer: Coloplast
Contact Detail:
Coloplast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work with laryngectomy and tracheostomy patients. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your clinical knowledge and communication skills. Be ready to discuss how you would develop individualised care plans and support patients effectively. Practice makes perfect!
✨Tip Number 3
Show your passion for patient care! During interviews, share stories that highlight your experience with complex care needs and how you've made a difference in patients' lives. Authenticity goes a long way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to improve lives.
We think you need these skills to ace Clinical Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Support Specialist role. Highlight your experience with laryngectomy and tracheostomy care, and show us how your skills align with our mission to improve patient quality of life.
Showcase Your Communication Skills: Since you'll be delivering complex information to patients and caregivers, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of how you've made technical info accessible in the past.
Highlight Team Collaboration: We love a team player! In your application, mention any experiences where you've worked collaboratively with clinicians or sales teams. This will show us that you understand the importance of teamwork in providing outstanding customer care.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our growing company with a strong purpose.
How to prepare for a job interview at Coloplast
✨Know Your Stuff
Make sure you brush up on your knowledge of laryngectomy and tracheostomy care. Familiarise yourself with Atos products and services, as well as the specific needs of patients in this area. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
As a Clinical Support Specialist, you'll need to explain complex information clearly. Prepare examples of how you've successfully communicated with patients or caregivers in the past. This will demonstrate your ability to make technical details accessible and relatable.
✨Collaborative Spirit
Highlight your experience working in teams, especially with clinicians and sales staff. Be ready to discuss how you've contributed to patient care plans and collaborated with others to achieve common goals. This shows that you can work well within their Customer Care Team.
✨Bring a Positive Attitude
A can-do attitude is essential, especially when dealing with challenging situations. Think of times when you've maintained positivity under pressure and be prepared to share those stories. It’ll help convey that you’re the right fit for their supportive environment.
