At a Glance
- Tasks: Support patients post-surgery with empathy and tailored solutions while driving growth.
- Company: Join Atos Medical, a global leader in voice and pulmonary rehabilitation.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with a focus on building meaningful relationships and achieving targets.
- Why this job: Make a real impact on patients' lives in a purpose-driven environment.
- Qualifications: Experience in customer service or telesales with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Customer Care Representative – Outbound
Are you a compassionate communicator with a commercial mindset, looking to make a meaningful difference?
Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma.
We’re proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.
We’re looking for a caring and motivated individual to join our Customer Care team in Nottingham.
In this role, you’ll play a vital part in supporting patients at an important stage in their journey—combining empathy with a results-driven approach.
If you’re looking for a role where your work truly matters and you can grow within a supportive, purpose-led organisation, we’d love to hear from you.
The Role As a key member of our Customer Care team, you’ll be the first point of contact for patients following major, life-changing surgery, providing empathetic support, guidance, and tailored solutions to aid their recovery.
You’ll build trusting, meaningful relationships while communicating across phone, email, and text, ensuring each interaction is both supportive and effective.
Alongside delivering an exceptional patient experience, you’ll manage your own territory to drive growth and revenue, working collaboratively across teams to provide a seamless service.
You’ll maintain accurate, compliant records and contribute to achieving individual and team KPIs, including customer satisfaction, conversion, and revenue targets.
Who Are We Looking For We’re seeking someone with experience in a customer-facing role, such as customer service or telesales, who brings a naturally empathetic and sensitive approach—particularly when supporting vulnerable individuals.
You’ll be a confident communicator with strong listening and relationship-building skills, motivated by achieving targets and delivering results.
Comfortable using CRM systems and digital tools, you’ll also be resilient, positive, and able to thrive in a fast-paced environment.
Why Atos, part of Coloplast UK Ltd At Atos Medical, now part of Coloplast, you’ll join a supportive, purpose-driven team dedicated to improving patients’ lives.
We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products.
We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.
We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries.
As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S 62418 #LI-AT
Customer Care Representative in Nottingham employer: Coloplast A/S
Coloplast A/S is an attractive employer due to its commitment to making a positive impact on patients' lives. The company fosters a supportive work culture that values professional development and encourages employees to grow their skills. With a focus on collaboration and innovation, Coloplast A/S provides a fulfilling work environment for its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coloplast A/S. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coloplast A/S before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Representative in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coloplast A/S:Your cover letter is your chance to shine! Tell us why you want to work at Coloplast A/S specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coloplast A/S!
How to prepare for a job interview at Coloplast A/S
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
