THE ROLE:
As an IT Infrastructure Analyst, you'll support the backbone of New Look's technology estate. From store systems, distribution centres to cloud platforms & corporate services, you'll help ensure our infrastructure is secure, resilient & ready to scale.
You will support & help guide end-users & the IT support teams across Service. Resolving IT infrastructure-related incidents, service requests & problems in a timely & efficient manner in line with Business requirements & liaising with 3rd Parties where appropriate.
You will also work with our Project Teams to deliver new Projects and be able to follow Change Process.
WHAT YOU'LL BE DOING:
- Own and support the day-to-day operation of the Microsoft 365 platform, ensuring availability, performance, and continuous improvement.
- Maintain and enhance hybrid infrastructure across cloud and on-prem environments, including Azure, Active Directory, Entra ID, DNS, Always On VPN, Citrix, SQL Server, Managed File Transfer, backup solutions, patching, and monitoring platforms.
- Drive automation and operational efficiency through scripting and tooling, primarily leveraging PowerShell and Microsoft Intune.
- Administer core infrastructure services spanning physical and virtual environments, including compute, storage, and hypervisors (VMware and Hyper-V).
- Support infrastructure lifecycle activities, including upgrades, patching, certificate management, and platform optimisation.
- Provide technical support for retail and distribution systems, including POS/till builds, patching, remote access solutions, and handheld devices.
- Manage and support the end-user computing (EUC) estate via MECM and Intune, ensuring secure provisioning, policy compliance, and software deployment.
- Log, triage, and resolve incidents within agreed SLAs; perform root cause analysis; and implement preventative measures to improve service reliability.
- Support ITIL-aligned incident, problem, and change management processes to restore service quickly, reduce repeat issues, and maintain operational stability.
- Work closely with cybersecurity and service desk teams to maintain secure, compliant, and resilient operations.
- Produce and maintain accurate technical documentation, contributing to team knowledge sharing and operational standards.
- Participate in a 24/7 on-call rota to support business-critical services.
WHO YOU ARE:
Relevant certifications (or equivalent experience):
- Microsoft Certified Windows Server Hybrid Administrator Associate
- ITIL Foundation
- Microsoft Azure Fundamentals
- Microsoft 365 Fundamentals
- Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services
- Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.
- Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper-V and VMware.
- Hands-on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
- Experience with MECM (Config Manager) & Endpoint Manager (Intune)
- Experience with Active Directory Policy (Group Policy) Administration
- Basic Networking skills
- Familiarity with monitoring, automation tools and Powershell.
- Strong problem-solving skills and ability to manage multiple priorities
- Experience with Enterprise Anti-Virus solutions
WHATS IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Profit related bonus scheme
- Option to join our Healthcare Private Medical Scheme
- Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
- Spread the cost of your commute with interest‑free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
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