The Role
New Look prides itself on giving outstanding Customer Care to all its customers.
Our Customer Care team based in Weymouth speak to 10000 customers a week via our digital contact channels, we also help and support our internal store teams.
At New Look Customer Care, we’re committed to:-
- Showing our customers that we genuinely care
- Making it easy for customers to get answers to their questions
- Adding value back into the wider New Look business
Our Advisors (known internally as Team Mates) are responsible for helping our customers via a variety of channels including live chat, social media, email and voice.
Through your conversations with customers, you’ll personally deliver our Care & Easy promise on a daily basis and contribute to the continued success of our Customer Care contact centre operation.
WHATS IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave (after 2 years’service).
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
What you’ll be doing:
- Contribute to a fun and happy environment by doing your best for our customers every day and being an active member of the team
- Use your engaging personality to create personalised responses to customer queries via live chat, social media, email and voice
- Treat our customers as your friends and make it easy for them the answers they need
- Understand New Look processes and policies but recognise when you need to go over and above them in order to retain a customer
- Aim to resolve customer queries at the first point of contact, anticipating any additional questions your customers may have wherever possible
- Spot trends and serious/sensitive issues and upscale as appropriate
- Take a genuine interest in customer feedback about the service you’ve personally provided and work with your Team Leader on any areas for improvement
- Share ideas and suggestions to management and positively challenge things that cause issues for our customers.
Who you are:
- Positive, happy disposition with some experience in a customer facing environment, not necessarily contact centre
- Genuinely passionate about working with people; customers and colleagues
- Willingness to put customers first coupled with the ability to balance customer and business needs
- Able to focus on what can be done rather than what can’t be done
- Excellent all round communication skills
- High energy levels with the ability to work under pressure and to tight deadlines
- Able to build positive and constructive relationships with key stakeholders
- PC literate
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Customer Care Team Mate (Perm) in Weymouth employer: Colonial Group
At Costa Coffee, we pride ourselves on being an excellent employer by fostering a vibrant work culture that values diversity, equity, and inclusion. As a Barista, you'll enjoy flexible shifts, competitive pay, and a generous 50% discount on food and drink, alongside opportunities for personal growth and community support through the Costa Foundation. Join us to craft great coffee and memorable experiences in a supportive environment that encourages teamwork and individual accountability.
