Showroom Executive
Reports to: Showroom Manager
Location: Chelsea Harbour Showroom predominantly, with a requirement to cover our Voysey House showroom when needed
Department: Showroom
Contract Type: Permanent - part time (2 days per week)
About Us:
Sanderson Design Group plc is a luxury interior design house, home to six iconic brands with over 165 years of history: Sanderson, Morris & Co., Harlequin, Zoffany, Clarke & Clarke, and Scion. Our portfolio spans fabric, wallpaper, and paint, with manufacturing capabilities through Anstey and Standfast & Barracks. Our purpose is to ‘bring the beautiful into people’s homes and lives’ and we are the proud owner of one of Europe’s largest design archives, with over 75,000 historical documents and artworks. We also have a growing international licensing programme which supports our strategic global expansion.
Responsibilities
Showroom Excellence & Operations
- Maintain a polished, inspiring showroom that reflects the prestige of the SDG brands.
- Ensure every visitor connects with the DNA and story of each brand.
- Oversee stock, orders, and sampling to guarantee smooth service and client satisfaction.
- Support both London showrooms, bringing consistency and flexibility across locations.
Client Experience & Creative Service
- Deliver a standout welcome and hospitality that makes every client feel valued.
- Provide expert guidance, using collection books, brochures, and materials to match client needs.
- Create visual assets that help clients envision schemes and confidently confirm orders.
- Proactively source products and follow up with tailored proposals, costs, and lead times.
- Balance multiple demands under pressure while safeguarding an exceptional customer journey.
Sales & Client Growth
- Identify opportunities to upsell, cross-sell, and close sales across a wide client base.
- Strengthen long‑term relationships with existing clients while actively growing new business.
- Keep CRM records accurate and insightful, supporting engagement and future sales.
- Promote SDG’s omnichannel platforms to expand reach and client access.
- Stay driven by results, targets, and commercial impact.
Collaboration, Strategy & Events
- Contribute ideas and insights in team meetings, highlighting trends, competitors, and opportunities.
- Support the planning and delivery of showroom events that showcase collections and inspire clients.
- Assist with daily scheduling and operations to keep the team running smoothly.
- Track and share KPIs to measure success and identify areas for growth.
Personal Effectiveness & Contribution
- Deliver objectives on time with accountability and initiative.
- Prioritise effectively under pressure, maintaining both efficiency and accuracy.
- Bring positivity, creativity, and solutions‑focused energy to the team.
Skills & Experience
- A passion for our brands & products and knowledge of Interior Design
- Formal sales training would be a strong advantage
- Strong analytical and numerical skills
- Highly self‑motivated individual, proactive and results orientated with a positive outlook
- Able to prioritise and work under pressure; efficiently and accurately
- Good negotiation skills
- Strong written and verbal communication skills with confidence dealing with clients and colleagues at all levels
- Demonstrable ability to present, influence and communicate effectively at all levels of the business
- Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoin t
Qualifications
- Educated to GCSE A-C level as a minimum and/or equivalent
- Ideally BSc/BA in Business Administration, Finance or relevant field and/or equivalent
Values & Behaviours
- Intrepid: Take responsibility and learning from both success and challenges.
- Imaginative: Proactively seek solutions, make thoughtful decisions quickly and step forward with confidence.
- Respectful: Create a supportive environment, treat others with fairness and respect, and recognise contributions to uplift those around you.
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UK Brands Commercial - Showroom Executive employer: Colonial Group
At Costa Coffee, we pride ourselves on being an excellent employer by fostering a vibrant work culture that values diversity, equity, and inclusion. As a Barista, you'll enjoy flexible shifts, competitive pay, and a generous 50% discount on food and drink, alongside opportunities for personal growth and community support through the Costa Foundation. Join us to craft great coffee and memorable experiences in a supportive environment that encourages teamwork and individual accountability.
