About the role
We’re looking for a friendly and professional Receptionist to join our team on a fixed-term basis to provide sickness cover, working 30 hours per week.
As one of the first points of contact for our guests, you’ll provide a warm welcome, assist with enquiries and bookings and help ensure every guest has a positive experience throughout their stay.
This is a varied front-of-house role, ideal for someone who is organised, approachable and passionate about delivering excellent customer service.
Role highlights
- Varied front-of-house and customer service role
- Regular interaction with guests throughout their stay
- Opportunity to work closely with teams across the wider resort
- Ongoing opportunities to develop your customer service and hospitality skills
Key responsibilities
- Welcome guests and provide a friendly and professional check-in experience
- Respond to guest enquiries in person, over the telephone and by email
- Manage bookings, reservations and payments using internal systems
- Provide information about the resort, facilities and local area
- Handle guest feedback, queries and concerns professionally
- Process guest check-outs accurately and efficiently
- Coordinate with housekeeping, maintenance and other resort teams to support the guest experience
- Maintain a clean, organised and welcoming reception area
- Complete general reception administration and maintain accurate records
- Follow company procedures, including data protection, health and safety requirements
- Work collaboratively with the wider resort team
What we’re looking for
Essential
- Excellent customer service and communication skills
- A friendly, professional and welcoming approach
- Strong organisation and multitasking skills
- Good attention to detail
- Confidence using computers and learning new systems
- Ability to remain calm and professional in a busy environment
- Ability to work independently and as part of a team
Desirable
- Previous experience within a reception, customer service or hospitality role
- Previous experience using booking or reservation systems
- Experience working within a holiday park, hotel, leisure or similar guest-focused environment
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Temporary Receptionist employer: Colonial Group
At Costa Coffee, we pride ourselves on being an excellent employer by fostering a vibrant work culture that values diversity, equity, and inclusion. As a Barista, you'll enjoy flexible shifts, competitive pay, and a generous 50% discount on food and drink, alongside opportunities for personal growth and community support through the Costa Foundation. Join us to craft great coffee and memorable experiences in a supportive environment that encourages teamwork and individual accountability.
