Regional Maintenance Manager -North (Field Based role)

THE ROLE:

The Regional Maintenance Manager will primarily be responsible for the delivery of a well-maintained and compliant environment for customers and staff in store within a region within an national estate of c.300 stores across UK & ROI; provide a customer focused Facilities Management service for the existing estate focusing on reactive maintenance and managing minor works projects to primary assets

WHAT YOU’LL BE DOING:

Developing and implementing a reactive maintenance and preventative maintenance programme within budgetary and financial constraints including:

• Expenditure (monthly, quarterly, annually) as agreed with your line manager
• Cost checking works and quotations and ensuring that value for money is being obtained
• Forecasting capital and revenue spend and input and feedback on spend at budget and cost control reviews
• Employing a proactive approach to identifying potential risks and onerous expenditure.
• Check, validate and authorise individual repairs and quotes upto a value of £10,000
• Preparing capex papers for sign off for major repairs and projects that exceed £10,000
• Actively exploring ways to deliver costs savings within the available resources and whilst still achieving the required standards of service
• Knowledge and ability to interpret leases and landlord and tenant repair obligations
• Maximise revenue by supporting retail operations by minimising any trade affecting closure incidents and ensuring stores are resume trading as quickly as possible

Managing Contractors

• To manage external contractors and partners to ensure that stores are maintained to Brand standards and works are executed expeditiously and within cost and quality parameters.
• Build trust and create partnerships with all internal and external business partners.
• Hold regular contractor performance review meetings and ensure targets are being achieved within the required SLA’s

• Ability to drive strategy and project timelines to complete projects on schedule and on budget, ensuring contractors are motivated to meet deadlines.

• Ensure contractors provide exceptional customer service to stores and the business through consistently good quality workmanship, ensuring the right fix is delivered on time, every time.
• Have the ability to plan and manage multiple projects of varying scopes concurrently.
• Adopt an on-going monitoring and assessment of contractors and their levels of service.
• Identify standard and complex maintenance issues and accurately diagnose and resolve the same
• Ensure Contractors comply with New Looks Asbestos, Code of Conduct and Health and Safety Policy and Procedures

Identifying Requisite Works

• Ensure New Look stores are maintained to the highest property standards and manage the execution of works to ensure compliance with statutory/ legal requirements, H&S regulations, Brand standards, core operating procedures and customers’ expectations of the Brand are met
• Visit stores throughout on a scheduled basis to identify issues and evaluate store needs/ requirements together with the assistance of the Senior Maintenance Manager
• Compile comprehensive Maintenance Audits / condition surveys as required to ensure periodic visibility of issues as well as a long-term view around potential risk eg dilapidations, notices of repair etc.
• Monitor and review works undertaken to ensure consistent quality and workmanship.
• Understand the obligations in the lease etc and the implications on works required.
• Identify standard and complex maintenance issues and accurately diagnose and resolve the same
• Ensure all maintenance works are commissioned and undertaken in accordance with the current Health and Safety legislation including RAAC, Control of Asbestos at Work, CDM Regulations

Administration

• Liaise with & address issues raised from Retail and Health & Safety.
• Addressing ad hoc correspondence as required.
• Preparing & assist with plans, contracts, budgets and other documentation as required.
• Managing a Revenue and Capital expenditure budgets for the property portfolio of c.£10m across various contractors and disciplines, including New Look’s annual HVAC upgrade programme and other major projects initiated by business requirements
• Addressing ad hoc correspondence as required and dealing with statutory and landlord repair notices that are received

WHO YOU ARE:

• 2-3 years’ previous experience of working in a retail environment in a similar role
• Demonstrate understanding of building principles, technical ability and a technical understanding of - Building fabric, HVAC, electrical, plumbing etc)
• Manage emergency incidents arising from leaks, storms, electrical failure and co-ordinating any follow on works
• Understanding & working knowledge of MS Office & New Looks CAFM and Compliance systems HEAT & VisionPro Software & usage of New Looks V-Tag asbestos register
• Understanding of BMS systems and electrical related systems to ensure optimum energy usage and supporting the Energy Team in relation to store issues

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's

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