IT Service Desk Analyst — First‑Line Support & ITIL Growth

IT Service Desk Analyst — First‑Line Support & ITIL Growth

Full-Time On-site
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Jisc is seeking an IT Service Desk Analyst to provide first-line support, diagnose incidents, and manage service requests. You will handle IT and video-conferencing equipment, and contribute to the ITIL lifecycle while delivering excellent customer service to staff and visitors.

Join a collaborative Workplace IT team focused on reliable tech services, knowledge sharing, and continuous improvement, with flexible working options and opportunities for training and career growth.

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IT Service Desk Analyst — First‑Line Support & ITIL Growth employer: Colonial Group

At Costa Coffee, we pride ourselves on being an excellent employer by fostering a vibrant work culture that values diversity, equity, and inclusion. As a Barista, you'll enjoy flexible shifts, competitive pay, and a generous 50% discount on food and drink, alongside opportunities for personal growth and community support through the Costa Foundation. Join us to craft great coffee and memorable experiences in a supportive environment that encourages teamwork and individual accountability.

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Contact Details:

Colonial Group Recruitment Team