Premier Inn is seeking a Customer Experience (CX) Insights Manager with a strong quantitative focus to lead a team of 3–4 CX insight professionals. You will turn over 1.5 million customer feedback pieces into clear, commercially focused recommendations across 850 hotels.
This hybrid role based in Dunstable combines hands-on analysis with people leadership, leveraging Medallia, Ipsos, and advanced Excel/Power BI to deliver actionable insights for guest satisfaction improvements.
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CX Insights Leader — Guest Experience Analytics in Dunstable employer: Colonial Group
At Costa Coffee, we pride ourselves on being an excellent employer by fostering a vibrant work culture that values diversity, equity, and inclusion. As a Barista, you'll enjoy flexible shifts, competitive pay, and a generous 50% discount on food and drink, alongside opportunities for personal growth and community support through the Costa Foundation. Join us to craft great coffee and memorable experiences in a supportive environment that encourages teamwork and individual accountability.
