About the role
We’re looking for an experienced and motivated Housekeeping Manager to lead the day-to-day housekeeping operation across our resort.
You’ll be responsible for ensuring accommodation and guest areas are consistently maintained to a high standard, while leading, supporting and developing the Housekeeping team. You’ll oversee staffing, quality standards, stock and operational performance, while taking a hands‑on approach when required.
This is a fast‑paced management role suited to someone with strong leadership skills, excellent organisation and a real focus on guest experience.
Role highlights
- Overall responsibility for the resort Housekeeping function
- Leadership and development of the Housekeeping team
- Ownership of accommodation standards, staffing and operational performance
- Hands‑on role with responsibility for continuous improvement
- Opportunity to develop your leadership and operational management skills
Key responsibilities
- Lead the day‑to‑day Housekeeping operation across accommodation and guest areas
- Manage, support and develop the Housekeeping team
- Plan rotas and staffing levels to support operational requirements and changeover activity
- Monitor productivity and ensure accommodation is prepared within required timeframes
- Conduct regular inspections and audits to maintain company standards
- Manage team performance and provide coaching, feedback and support where required
- Take a hands‑on approach and support cleaning activity during busy periods when necessary
- Monitor stock levels of linen, cleaning products and housekeeping supplies
- Manage ordering, stock control and inventory processes
- Respond to guest feedback and resolve housekeeping‑related concerns professionally
- Work closely with Reception, Maintenance and wider resort teams to support smooth operations
- Ensure health and safety, COSHH, hygiene and company procedures are followed
- Maintain accurate records including audits, stock information and operational documentation
- Identify opportunities to improve housekeeping standards, efficiency and guest satisfaction
What we’re looking for
Essential
- Previous experience in a housekeeping supervisory or management role
- Strong leadership and people‑management skills
- Excellent attention to detail and consistently high standards of cleanliness
- Strong organisation and time‑management skills
- Ability to plan workloads and manage competing operational priorities
- Experience managing team performance and maintaining standards
- Strong communication and problem‑solving skills
- A proactive, professional and hands‑on approach
- Ability to work effectively under pressure in a fast‑paced environment
- Ability to work collaboratively with other departments
Desirable
- Previous experience managing a Housekeeping function within holiday parks, hotels, hospitality or a similar environment
- Experience managing rotas and staffing levels
- Experience managing stock, linen and housekeeping supplies
- Knowledge of health and safety and COSHH requirements
- Experience using digital housekeeping, audit or task‑management systems
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Housekeeping Manager in Bude employer: Colonial Group
At Costa Coffee, we pride ourselves on being an excellent employer by fostering a vibrant work culture that values diversity, equity, and inclusion. As a Barista, you'll enjoy flexible shifts, competitive pay, and a generous 50% discount on food and drink, alongside opportunities for personal growth and community support through the Costa Foundation. Join us to craft great coffee and memorable experiences in a supportive environment that encourages teamwork and individual accountability.
