Deliver a world-class service to our loyal fans
In this role you will co-ordinate the whole mail order process through to the dispatch of parcels, including picking and packing. You will also be responsible for printing names and numbers on shirts for online orders and liaising with the courier company regarding any customer address or redelivery enquiries. A core part of the role will be dealing with all customer enquiries over the phone and via email, acting as the first point of contact for complaints, and offering high-class customer service at all times to increase the company’s growth.
Skills that empower your success:
- Excellent customer service skills
- Fantastic communication skills
- Experience of using a stock control system and EPOS systems
- Accurate data entry skills.
- An ability to work calmly under pressure and act as a problem solver.
During busy periods like Christmas, there will be evening and weekend working included.
#J-18808-Ljbffr
