Care Coordinator

We are looking for a proactive, motivated and organised Care Coordinator to join our friendly GP practice team here at Colney Hatch Lane Surgery. This is an exciting opportunity to play a key role in improving patient outcomes by coordinating care, supporting preventative health initiatives, and helping patients access the services they need.

Working closely with GPs, clinical and administrative staff and external healthcare providers, you will support patients with long-term conditions, preventative healthcare programmes, and personalised care planning, while also providing essential administrative support to ensure the smooth running of the practice.

Main duties of the job

• Assisting with patient triage by directing patients to the most appropriate clinician or service.
• Contacting patients to arrange annual health and wellbeing reviews, particularly for those with long-term conditions and patients who are housebound.
• Providing day-to-day administrative support, including processing letters, updating patient records, responding to patient enquiries and helping out on Reception when required.
• Encouraging patients who have missed their cancer screening appointments to attend by contacting them and helping arrange appointments.
• Arranging referrals to hospitals and community services, keeping track of their progress and following up where necessary.
• Supporting our vaccination programmes, including coordinating COVID-19 vaccinations for housebound patients and assisting with vaccine clinics when needed.
• Keeping patient records accurate, up to date and confidential using the practice clinical system.
• Speaking with eligible patients about NHS Weight Management Programmes and helping them access the right support.
• Working closely with GPs, nurses, the wider practice team and external healthcare providers to deliver joined-up, patient-centred care.
• Chasing referral appointments, reports and outcomes to help ensure patients receive the care they need without unnecessary delays.
• Following all NHS guidance, practice policies and information governance requirements to ensure safe and effective working.

About us

We are a friendly family-oriented GP practice located in Muswell Hill with a supportive multidisciplinary team consisting of 2 GP Partners, Practice Nurse, Administrative and reception team, and Practice Manager. We use EMIS Web, Accurx, and integrated AI-supported systems to support efficient clinical workflow and patient care. We operate a total triage model focused on safe, responsive, and accessible care for our patients. We pride ourselves on maintaining a positive working culture with strong teamwork and mutual support across all members of staff.

Job responsibilities

We are looking for someone who has:

• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• The ability to build positive relationships with patients and healthcare professionals.
• Confidence using IT systems and electronic patient records.
• The ability to remain calm and professional in a busy primary care environment.

The post holder will be expected to carry out all duties in accordance with relevant legislation, NHS guidance, practice policies and professional codes of conduct. This job description provides an overview of the role and key responsibilities. The successful candidate may be required to undertake other duties appropriate to the grade of the post, in line with the needs of the practice.

Person Specification

Experience

• Experience working within Primary Care, General Practice, the NHS, or another healthcare setting.
• Knowledge of NHS referral pathways and care coordination.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.