Horsham Learning Alliance (HLA) is a growing education trust comprising a secondary school and sixth form college, committed to achieving high standards and enabling all students and staff to realise their full potential.
We are seeking a motivated and enthusiastic Apprentice IT Support Technician to join our IT Support Team. This is an excellent opportunity for someone with a passion for technology who is looking to begin a career in IT while gaining a nationally recognised qualification.
Key Responsibilities
- Installing, configuring and maintaining computer hardware, software, operating systems and peripheral devices.
- Setting up and deploying desktop computers, laptops, mobile devices and other specialist equipment.
- Providing first-line technical support to staff and students in person, by telephone and through the IT helpdesk system.
- Diagnosing and resolving hardware, software and network-related issues.
- Performing routine maintenance to ensure systems remain secure, reliable and efficient.
- Assisting with software installations, upgrades and updates.
- Supporting printers, audiovisual equipment, interactive classroom displays and telephony systems.
- Assisting with the testing and evaluation of new technologies and services.
- Maintaining accurate records of support requests and completed work.
- Helping to ensure IT equipment is installed safely and operating correctly.
- Supporting IT projects and infrastructure improvements across the Trust.
- Promoting good cyber security practices and assisting users with technical guidance and advice.
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