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- Tasks: Manage insurance claims from start to finish, ensuring a smooth process for clients.
- Company: Join a family-run business focused on customer-first service in accident management.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Dynamic role with varied tasks and a friendly work environment.
- Why this job: Make a real difference by helping clients navigate stressful situations with ease.
- Qualifications: Experience in insurance claims or strong communication skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
A little bit about us
Collision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden. We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.
Job Description
We are looking for a proactive and organised Credit Hire Claims Handler to join our growing team. In this role, you will take ownership of claims from initial notification through to completion, ensuring a seamless journey for each client. This is a fast-paced and varied position where no two days are the same. You’ll be at the heart of the operation, coordinating with multiple parties while delivering excellent customer service at every stage.
Key Responsibilities
- Process new claim notifications efficiently and accurately
- Guide clients through the claims process, providing clear advice and regular updates
- Manage your own caseload from start to finish, ensuring all tasks are completed in a timely manner
- Maintain accurate records, including notes, logs, and diary entries
- Liaise with bodyshops, solicitors, and third-party insurers to progress claims
- Monitor claim progress and proactively resolve any issues or delays
- Ensure full compliance with legal requirements, industry regulations, and company standards
Skills & Experience
- Previous experience in credit hire, insurance claims, or a similar role is advantageous
- Excellent communication and customer service skills
- Strong organisational skills with the ability to manage multiple cases effectively
- Ability to work well under pressure in a fast-paced environment
- A calm and professional approach, particularly in challenging situations
- Good attention to detail and accuracy in administrative tasks
Be part of a friendly, supportive family-run business in a varied and engaging role with real responsibility! You will have the opportunity to develop your skills within the accident management sector and work in an environment where your contribution is valued. If you are interested in this position, please submit your latest CV.
Credit Hire Motor Insurance Claims Handler in Haslingden employer: Collision Solutions
Contact Detail:
Collision Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Hire Motor Insurance Claims Handler in Haslingden
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Collision Solutions. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Collision Solutions and understanding their values. Show us that you’re not just another candidate; demonstrate how your skills align with our customer-first approach.
✨Tip Number 3
Practice your responses to common interview questions, especially around claims handling and customer service. We want to see how you handle pressure and resolve issues, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for our team.
We think you need these skills to ace Credit Hire Motor Insurance Claims Handler in Haslingden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in credit hire or insurance claims, and don’t forget to showcase your excellent communication and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Hire Claims Handler role. Share specific examples of how you've managed claims or provided exceptional customer service in the past.
Showcase Your Organisational Skills: Since this role involves managing multiple cases, it’s important to demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and ensure everything runs smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at Collision Solutions
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of credit hire and motor insurance claims. Brush up on relevant terminology and processes so you can speak confidently about your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Highlight your communication skills and how you handle challenging situations with a calm and professional approach.
✨Organise Your Thoughts
Given the fast-paced nature of the job, demonstrate your organisational skills during the interview. You might want to discuss how you manage multiple cases effectively and keep track of important details. A clear structure in your answers will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.