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- Tasks: Manage credit hire claims from start to finish, ensuring a smooth process for clients.
- Company: Join a family-run business focused on customer-first accident management.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Fast-paced environment with varied responsibilities and career growth potential.
- Why this job: Make a real difference in people's lives during stressful times.
- Qualifications: Experience in claims handling is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive dependent on experience
Location: Haslingden - Car driver essential
Job Type: Full time, Permanent
Working Hours: Monday to Friday, 8:30am – 5:30pm (office-based) Plus 1 Saturday per month, 9:00am – 12:00pm
A little bit about us: Collision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden. We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.
We are looking for a proactive and organised Credit Hire Claims Handler to join our growing team. In this role, you will take ownership of claims from initial notification through to completion, ensuring a seamless journey for each client. This is a fast-paced and varied position where no two days are the same. You’ll be at the heart of the operation, coordinating with multiple parties while delivering excellent customer service at every stage.
Key Responsibilities:
- Process new claim notifications efficiently and accurately
- Guide clients through the claims process, providing clear advice and regular updates
- Manage your own caseload from start to finish, ensuring all tasks are completed in a timely manner
- Maintain accurate records, including notes, logs, and diary entries
- Liaise with bodyshops, solicitors, and third-party insurers to progress claims
- Monitor claim progress and proactively resolve any issues or delays
- Ensure full compliance with legal requirements, industry regulations, and company standards
Skills & Experience:
- Previous experience in credit hire, insurance claims, or a similar role is advantageous
- Excellent communication and customer service skills
- Strong organisational skills with the ability to manage multiple cases effectively
- Ability to work well under pressure in a fast-paced environment
- A calm and professional approach, particularly in challenging situations
- Good attention to detail and accuracy in administrative tasks
- Full UK driving licence and access to a vehicle is essential due to location
Be part of a friendly, supportive family-run business in a varied and engaging role with real responsibility. You will have the opportunity to develop your skills within the accident management sector and work in an environment where your contribution is valued. If you are interested in this position, please submit your latest CV.
Credit Hire Motor Claims Handler in Haslingden employer: Collision Solutions
Contact Detail:
Collision Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Hire Motor Claims Handler in Haslingden
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the accident management or insurance sectors. A personal recommendation can go a long way in landing that Credit Hire Motor Claims Handler role.
✨Tip Number 2
Prepare for the interview by researching Collision Solutions and understanding their customer-first approach. Think about how your skills in communication and organisation can contribute to their mission of providing a smooth claims process.
✨Tip Number 3
Practice common interview questions related to claims handling and customer service. We all know that being calm and professional is key, so rehearse how you’d handle challenging situations to show you’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining a family-run business that values its employees.
We think you need these skills to ace Credit Hire Motor Claims Handler in Haslingden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in credit hire or insurance claims, as this will show us you’re a great fit for the Credit Hire Motor Claims Handler position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our values. A personal touch can really make your application stand out!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your written application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Collision Solutions
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of credit hire and motor claims. Brush up on relevant terminology and processes so you can speak confidently about your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Since this role is all about guiding clients through a potentially stressful process, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone.
✨Organisational Skills are Key
Prepare to discuss how you manage multiple cases effectively. Bring examples of tools or methods you use to stay organised, especially in fast-paced environments. This will show that you can handle the demands of the role.
✨Stay Calm Under Pressure
The interviewers will likely want to know how you handle challenging situations. Be prepared to talk about a time when you faced a difficult scenario and how you maintained professionalism while resolving the issue.