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For Companies At a Glance
- Tasks: Manage claims from start to finish, ensuring a smooth process for clients.
- Company: Family-run Accident Management and Car Hire company with a supportive culture.
- Benefits: Competitive salary, skill development, and a friendly work environment.
- Other info: Opportunity for growth in a fast-paced, varied role.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: Experience in insurance claims or strong communication skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
A little bit about us
Collision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden. We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.
Job Description
We are looking for a proactive and organised Credit Hire Claims Handler to join our growing team. In this role, you will take ownership of claims from initial notification through to completion, ensuring a seamless journey for each client. This is a fast-paced and varied position where no two days are the same. You’ll be at the heart of the operation, coordinating with multiple parties while delivering excellent customer service at every stage.
Key Responsibilities
- Process new claim notifications efficiently and accurately
- Guide clients through the claims process, providing clear advice and regular updates
- Manage your own caseload from start to finish, ensuring all tasks are completed in a timely manner
- Maintain accurate records, including notes, logs, and diary entries
- Liaise with bodyshops, solicitors, and third-party insurers to progress claims
- Monitor claim progress and proactively resolve any issues or delays
- Ensure full compliance with legal requirements, industry regulations, and company standards
Skills & Experience
- Previous experience in credit hire, insurance claims, or a similar role is advantageous
- Excellent communication and customer service skills
- Strong organisational skills with the ability to manage multiple cases effectively
- Ability to work well under pressure in a fast-paced environment
- A calm and professional approach, particularly in challenging situations
- Good attention to detail and accuracy in administrative tasks
Be part of a friendly, supportive family-run business in a varied and engaging role with real responsibility! You will have the opportunity to develop your skills within the accident management sector and work in an environment where your contribution is valued. If you are interested in this position, please submit your latest CV.
Credit Hire Motor Insurance Claims Handler employer: Collision Solutions
Contact Detail:
Collision Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Hire Motor Insurance Claims Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Collision Solutions. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Collision Solutions thoroughly. Understand their values and how they support customers through the claims process. This will help you show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and handling claims. We want you to feel confident and ready to showcase your skills when it’s your turn to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Credit Hire Motor Insurance Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in credit hire or insurance claims, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re interested in the role and how your background aligns with our values. A personal touch can really make your application stand out!
Show Off Your Communication Skills: Since excellent communication is key in this role, ensure your application is clear and concise. Use straightforward language and keep it professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Collision Solutions
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of credit hire and motor insurance claims. Brush up on relevant terminology and processes so you can speak confidently about your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Highlight your communication skills and how you handle challenging situations with a calm and professional approach.
✨Organise Your Thoughts
Given the fast-paced nature of the job, demonstrate your organisational skills during the interview. You might want to discuss how you manage multiple cases effectively or share a time when you successfully juggled various tasks without compromising on quality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Inquire about the team dynamics, the tools they use for managing claims, or how they ensure compliance with industry regulations. It’s a great way to show you’re proactive and engaged.