At a Glance
- Tasks: Manage credit hire claims from start to finish, ensuring a smooth process for clients.
- Company: Join a family-run business focused on customer-first accident management.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Fast-paced role with varied tasks and a friendly work environment.
- Why this job: Make a real difference in people's lives during stressful times.
- Qualifications: Experience in claims handling is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Salary: Competitive dependent on experience
Location: Haslingden - Car driver essential
Job Type: Full time, Permanent
Working Hours: Monday to Friday, 8:30am – 5:30pm (office-based) Plus 1 Saturday per month, 9:00am – 12:00pm
A little bit about us: Collision Solutions are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden. We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish.
Job Description: We are looking for a proactive and organised Credit Hire Claims Handler to join our growing team. In this role, you will take ownership of claims from initial notification through to completion, ensuring a seamless journey for each client. This is a fast-paced and varied position where no two days are the same. You’ll be at the heart of the operation, coordinating with multiple parties while delivering excellent customer service at every stage.
Key Responsibilities:
- Process new claim notifications efficiently and accurately
- Guide clients through the claims process, providing clear advice and regular updates
- Manage your own caseload from start to finish, ensuring all tasks are completed in a timely manner
- Maintain accurate records, including notes, logs, and diary entries
- Liaise with bodyshops, solicitors, and third-party insurers to progress claims
- Monitor claim progress and proactively resolve any issues or delays
- Ensure full compliance with legal requirements, industry regulations, and company standards
Skills & Experience:
- Previous experience in credit hire, insurance claims, or a similar role is advantageous
- Excellent communication and customer service skills
- Strong organisational skills with the ability to manage multiple cases effectively
- Ability to work well under pressure in a fast-paced environment
- A calm and professional approach, particularly in challenging situations
- Good attention to detail and accuracy in administrative tasks
- Full UK driving licence and access to a vehicle is essential due to location
Be part of a friendly, supportive family-run business in a varied and engaging role with real responsibility. You will have the opportunity to develop your skills within the accident management sector and work in an environment where your contribution is valued.
If you are interested in this position, please submit your latest CV.
Credit Hire Motor Claims Handler in Haslingden employer: Collision Solutions Ltd
Collision Solutions is an excellent employer that values its employees as part of a supportive family-run business. Located in Haslingden, we offer a dynamic work environment where you can develop your skills in the accident management sector while enjoying a competitive salary and a strong focus on customer service. With opportunities for personal growth and a commitment to maintaining a positive workplace culture, we ensure that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Motor Claims Handler in Haslingden
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Collision Solutions. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Collision Solutions thoroughly. Understand their values and how they support customers through the claims process. This will help you show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and handling claims. We want you to feel confident and ready to showcase your skills when it’s time to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Credit Hire Motor Claims Handler in Haslingden
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in credit hire or insurance claims, as this will show us you’re a great fit for the Credit Hire Motor Claims Handler position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about joining Collision Solutions. Share specific examples of how you've delivered excellent customer service in the past, as we value a customer-first approach.
Showcase Your Organisational Skills:Since this role involves managing multiple cases, it’s important to demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and deadlines, so we can see how you’d handle the fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you’re keen on being part of our family-run business!
How to prepare for a job interview at Collision Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of credit hire and motor claims. Brush up on relevant terminology and processes so you can speak confidently about your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Since this role is all about guiding clients through a potentially stressful process, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone.
✨Organisational Skills are Key
This position requires managing multiple cases at once, so be prepared to discuss how you stay organised. Bring up any tools or methods you use to keep track of tasks and deadlines, and maybe even share a story about a time you successfully juggled several responsibilities.
✨Stay Calm Under Pressure
The interviewers will likely want to see how you handle challenging situations. Prepare to talk about a time when you faced a tough scenario and how you managed to stay calm and professional. This will show them you're ready for the fast-paced environment they offer.
