Senior IT Manager

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson operates Priority Pass, the world’s original and leading airport experiences programme, with access to a network of 1,500+ lounges and travel experiences in over 650 airports across 148 countries, and partnerships with payment networks, banks, airlines and hotel groups. The company has a history of innovation in the market and continues to invest in delivering superior customer experiences. Our mission focuses on doing good beyond profit and giving back to the communities we work with. The team spans over 2,200 global colleagues.

Are you a people-focused technology leader who thrives on empowering others, solving complex challenges, and making a real impact? If you’re ready to take the next step in your IT leadership journey, we’d love to meet you.

• You will guide and support a talented team of Customer Technology Services Engineers.
• In this role, you’ll blend hands-on technical expertise with thoughtful leadership, fostering an environment where your team can grow, succeed, and feel supported.
• You’ll help shape the future of our global IT services while championing collaboration, wellbeing, and continuous improvement.
• Lead, mentor, and support a diverse team of CTS Engineers.
• Champion professional development through coaching, skills growth, and meaningful feedback.
• Create a team culture built on trust, inclusion, and shared success.
• Allocate workloads with fairness, clarity, and smooth delivery.
• Prioritize projects based on team capacity and business needs while supporting healthy work/life balance.
• Oversee daily operations such as vulnerability and patch management and conference room readiness.
• Track key performance metrics and lead continuous improvement initiatives.
• Foster strong partnerships with internal teams, leaders, and stakeholders.
• Maintain open, honest, barrier-free communication across locations and time zones.
• Build trust with internal and external customers by understanding their needs and ensuring excellent service delivery.
• Act as an escalation point for complex or major incidents.
• Provide hands-on guidance for technical challenges and support your team through high-impact issues.
• Participate in strategic technology projects and cross-functional initiatives.
• Maintain clear, transparent reporting on performance, customer feedback, and improvement opportunities.
• Coordinate scheduling, shifts, and on-call rotations to support 24×7 operations.

• A degree in IT, Computer Science, or equivalent experience.
• 5+ years in IT support, including at least 2 years leading teams.
• Expertise in end-user technologies (Windows, macOS), Microsoft 365, and collaboration tools such as Teams or Zoom.
• Experience with endpoint management platforms (Intune, SCCM, JAMF, PDQ).
• Confidence leading global teams or supporting follow-the-sun models.
• Excellent communications skills to lead with clarity, empathy and confidence.

• ITIL certification or familiarity with ITIL frameworks.
• Experience with platforms like Fresh Service.
• Knowledge of asset lifecycle management and security standards.
• Certifications in Microsoft, Apple, or endpoint technologies.
• Experience coordinating projects across multiple teams.

• Flexible and hybrid working options.
• Generous parental leave and family-friendly policies.
• Career development, mentorship, and training.
• A supportive, inclusive culture with employee resource groups and diversity initiatives.

If you’re passionate about innovation and creating positive change, Collinson encourages you to apply—even if you don’t meet every criterion. Collinson is an equal opportunity employer and welcomes differences in all forms, including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose-driven, high-performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight-led. These guide how we think, act and interact, and how we deliver value to our customers and clients.

Please feel free to note which pronouns you use in your application (for example: she/her/hers, he/him/his, they/them/theirs). If you need any extra support throughout the interview process, please email ukrecruitment@collinsongroup.com.