At a Glance
- Tasks: Lead backend product strategy for our customer-facing App and Web experiences.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to innovation and community support.
- Why this job: Make a real impact on travel experiences for millions of customers worldwide.
- Qualifications: Experience in product management with a focus on technical and backend solutions.
The predicted salary is between 56700 - 69300 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.
The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme.
Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.
We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.
Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, Easy Jet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the job
As a Technical Product Manager for our Digital Experience Backend team, you will own the backend product capabilities that power our customer-facing App and Web experiences.
- You will provide a single point of product ownership for backend demand across
- Digital
Experience: shaping asks into clear problems and outcomes, setting priorities, maintaining the roadmap and backlog and partnering with Engineering to deliver secure, scalable and reusable services.
You will connect the needs of App and Web product teams with the wider platform strategy, balancing new capabilities, migrations, operational resilience and technical health to maximise customer and business value.
Key Responsibilities
- Backend Product Strategy and Ownership
- Own the vision, strategy and outcome-led roadmap for the Digital Experience backend capabilities that support App and Web.
- Act as the central product owner for backend development asks from App and Web teams, creating one transparent and prioritised view of demand.
- Define clear ownership and boundaries across digital backend services, shared platforms and dependent teams, reducing duplication and bespoke solutions.
- Align the roadmap with digital experience, architecture, platform and business strategies, including migrations from legacy services.
- Demand Management and Prioritisation
- Establish and run a consistent intake and triage process for backend asks, ensuring requests are understood, evidenced and technically assessed before entering the backlog.
- Translate App and Web needs into reusable backend capabilities rather than channel-specific point solutions wherever possible.
- Prioritise work using customer value, commercial value, risk, regulatory needs, technical dependencies, effort and strategic alignment.
- Manage dependencies, sequencing and trade-offs across multiple digital products and communicate decisions clearly to stakeholders.
- Discovery, Definition and Delivery
- Lead discovery with Product, Engineering, Architecture, Design, Data, Security and operational teams to define the problem, target outcome and viable solution approach.
- Own epics, requirements, acceptance criteria and product decisions for APIs, integrations, identity and account services, search, transactions and other shared digital capabilities.
- Partner closely with Engineering throughout delivery, providing timely decisions, removing ambiguity and keeping scope focused on the intended outcome.
- Plan releases and migrations with consuming App and Web teams, including backward compatibility, rollout, adoption, operational readiness and decommissioning of legacy capabilities.
- Performance, Reliability and Stakeholder Leadership
- Define and track measures for adoption, service performance, reliability, delivery effectiveness and the customer outcomes enabled through App and Web.
- Use data, incidents, service insight and stakeholder feedback to identify improvements and inform roadmap decisions.
- Balance feature delivery with security, resilience, observability, scalability, technical debt and ongoing platform health.
- Provide clear roadmap, progress, risk and dependency updates, influencing senior stakeholders and resolving competing priorities across teams.
- Knowledge, skills and experience required
Essential experience and technical understanding
- Strong product management experience in a technical, platform, API, integration or backend-focused product area.
- Proven ownership of a roadmap and backlog serving multiple customer-facing products, channels or consuming teams.
- Ability to translate customer and business needs into clear technical product outcomes, requirements and acceptance criteria.
- Working knowledge of APIs, service-based architecture, system integrations, data flows, identity and access, and cloud-based digital platforms.
- Experience partnering closely with engineers and architects, with the confidence to challenge assumptions and make informed trade-offs without acting as the solution architect.
- Experience managing cross-team dependencies, legacy migrations, backward compatibility and phased releases.
- Strong prioritisation and decision-making skills, supported by data, value, risk and technical insight.
Desirable experience and ways of working
- Experience supporting high-volume consumer App and Web products in a complex, multi-brand or international environment.
- Understanding of non-functional requirements including security, privacy, performance, reliability, observability and scalability.
- Experience with product analytics, service monitoring and incident insight to measure outcomes and improve platform health.
- Familiarity with agile product delivery tools and practices, such as Jira, Confluence and roadmapping tools.
- Clear, credible communication and the ability to influence technical and non-technical stakeholders at all levels.
- Comfort working with ambiguity, bringing structure to complex problems and operating independently across several teams.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.
Our company values are: Take Action, Do the right thing, One team and Be insight led.
These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup. com
Technical Product Manager - Digital Experience in London employer: Collinson
Collinson is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration within the global travel and financial services sectors. With a strong commitment to employee growth, our values-led culture encourages personal development and meaningful contributions, while our family-owned ethos ensures a supportive atmosphere where diverse perspectives are valued. Join us to be part of a pivotal moment in shaping the future of customer experience and enjoy the unique advantages of working with a company that prioritises integrity and long-term thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Manager - Digital Experience in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Collinson!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Collinson would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Collinson through your school's career services!
We think you need these skills to ace Technical Product Manager - Digital Experience in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Technical Product Manager - Digital Experience, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Technical Product Manager - Digital Experience position at Collinson. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Collinson
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
