Senior Product Manager (Commerce & Valuation) in London

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the Job

As a Senior Product Manager – Commerce & Valuation, you will own the product strategy, roadmap and delivery of commerce and valuation capabilities that enable customers, partners and internal teams to discover, price, build and purchase relevant travel experiences with confidence. Working closely with Engineering, Data, Commercial, Partnerships, Operations and other Product teams, you will define and deliver the product capabilities needed to power pricing, valuation, search, basket and checkout journeys across our digital ecosystem.

You will ensure these capabilities are scalable, commercially effective and designed to support a broad range of products, markets, partners and customer propositions. You will play a key role in shaping the tools and platforms that enable dynamic pricing, offer configuration, inventory presentation, product valuation and basket construction. This includes both customer-facing commerce experiences and the back-end product tooling required to manage, optimise and operationalise those experiences effectively.

You will combine strong product management discipline with commercial awareness and technical understanding, ensuring product decisions are grounded in customer needs, business value, operational scalability and data-led insight. Acting as the bridge between business strategy and technical delivery, you will translate complex commerce, pricing and valuation needs into clear product requirements, prioritised roadmaps and measurable outcomes.

Key Responsibilities

• Own the product vision, strategy and roadmap for commerce and valuation capabilities, ensuring alignment with customer needs, commercial objectives and wider business priorities.
• Define and prioritise product capabilities that support pricing, product valuation, basket, checkout and related commerce journeys.
• Translate complex business problems into clear product requirements, user stories, acceptance criteria and Product Requirements Documents.
• Work closely with Engineering and Architecture teams to define scalable back-end tooling and services that can power search, basket, pricing and offer presentation.
• Partner with Commercial, Partnerships and Finance teams to understand pricing models, commercial rules, valuation logic and revenue opportunities.
• Define requirements for tools that allow teams to configure, manage and optimise pricing, product availability, merchandising and basket behaviour.
• Ensure commerce and valuation capabilities are designed to support flexible product propositions, including travel experiences, upgrades, bundles, partner offers and ancillary services.
• Collaborate with Data and Analytics teams to define product success metrics, commercial KPIs and performance reporting requirements.
• Use customer behaviour, conversion, basket, search and revenue data to identify opportunities to optimise product performance and commercial outcomes.
• Lead cross-functional delivery with Engineering, Design, Data, Commercial and Operations teams within Agile delivery environments.
• Manage product backlogs, prioritisation decisions and trade-offs, balancing customer value, commercial impact, technical complexity and operational feasibility.
• Support the development of platform capabilities that can be reused across multiple markets, partners, channels and product lines.
• Identify opportunities to improve automation, reduce operational effort and increase consistency in how pricing and commerce capabilities are managed.
• Champion best practice in product management, including discovery, experimentation, outcome-led prioritisation and evidence-based decision making.
• Communicate product plans, priorities and progress clearly to senior stakeholders, delivery teams and business partners.
• Manage risks, dependencies and delivery challenges, ensuring issues are surfaced early and resolved collaboratively.
• Keep informed of commerce, pricing, marketplace and travel technology trends, applying relevant insight to product strategy and roadmap development.

Knowledge, Skills and Experience Required

• Significant experience in Product Management within a digital, commerce, marketplace, travel, loyalty, fintech or platform-based environment.
• Proven experience owning complex product capabilities from discovery through to delivery, launch and optimisation.
• Strong understanding of digital commerce journeys, including search, basket, checkout, pricing, merchandising and conversion optimisation.
• Experience building or managing pricing-based tools, valuation capabilities, offer engines, rules-based systems or commercial configuration tools.
• Experience working on back-end product tooling, internal platforms or operational systems that support customer-facing digital experiences.
• Ability to define clear product requirements for technically complex systems, APIs, services, data flows and platform capabilities.
• Strong commercial awareness, with the ability to connect product decisions to revenue, margin, customer value and operational efficiency.
• Experience working closely with Engineering teams to deliver scalable, reliable and reusable product capabilities.
• Experience using data and analytics to monitor product performance, customer behaviour, conversion, basket value and commercial outcomes.
• Comfortable working with ambiguity and complexity, with the ability to create clarity, structure and momentum across cross-functional teams.
• Strong stakeholder management skills, with the ability to influence senior stakeholders and align teams around clear priorities.
• Experience working in Agile delivery environments, including backlog management, sprint planning and iterative product development.
• Excellent communication skills, with the ability to explain technical and commercial concepts to both technical and non-technical audiences.
• Strong problem-solving skills, with a practical, outcome-focused approach to product delivery.
• Familiarity with marketplace, travel retail, loyalty, airport experiences, ancillary revenue or partner distribution models would be beneficial.
• A customer-focused mindset, with a passion for building products that make complex journeys simple, relevant and commercially effective.

Why Join Us?

At Collinson, you’ll help shape the commerce and valuation capabilities that underpin a global portfolio of digital products used by millions of travellers. Working at the intersection of Product, Engineering, Commercial, Data and Partnerships, you’ll play a critical role in defining how customers discover, value, combine and purchase travel experiences across our ecosystem. You’ll help build the tools and platforms that make our commerce capabilities more scalable, flexible and commercially powerful.

If you’re passionate about building products that connect customer needs with commercial growth, and you enjoy turning complex platform challenges into simple, effective product experiences, we’d love to hear from you.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com