At a Glance
- Tasks: Lead the strategy and delivery of innovative retail experiences in travel.
- Company: Join Collinson, a global leader in travel and customer engagement.
- Benefits: Shape the future of travel with competitive pay and a supportive culture.
- Other info: Diverse team culture focused on personal growth and meaningful work.
- Why this job: Make a real impact on customer experiences with top brands worldwide.
- Qualifications: Proven product management experience and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.
The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme.
Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.
We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.
Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, Easy Jet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the job
As the Senior Product Manager for Retail, you will own the strategy, vision, and delivery of our retail proposition across airport and travel experiences.
You will be responsible for defining how travellers discover, access, engage with, and derive value from retail experiences throughout their journey, while driving commercial growth and customer engagement.
You will lead the evolution of both our existing retail offering and the future vision for retail within the Collinson ecosystem, identifying new opportunities to create value for customers, partners, merchants, and clients.
Working across Product, Commercial, Partnerships, Technology, Customer Experience, Data, and Operations, you will define and execute a roadmap that delivers compelling customer experiences, strengthens our competitive position, and unlocks new revenue opportunities.
This role requires a strategic product leader who combines strong customer understanding with commercial acumen, market insight, and execution excellence.
Key Responsibilities
- Develop and drive a clear, innovative product roadmap, securing buy-in from internal and external stakeholders.
- Lead the end-to-end definition, development, and delivery of digital experiences that enhance customer engagement.
- Oversee product launches, collaborating with leadership, engineering, and cross-functional teams.
- Translate business needs into high-quality product requirements and secure alignment across teams.
- Utilize data-driven insights to define new features, optimize existing products, and drive business outcomes.
- Work closely with engineering, UX/UI, and delivery to ensure seamless execution.
- Establish mechanisms for cross-functional collaboration, stakeholder management, and issue resolution.
- Continuously analyse market trends, competitor insights, and performance metrics to inform strategy.
- Knowledge, skills and experience required
- Proven track record of building and scaling successful digital products.
- Experience in product management within a tech-first, customer-centric environment.
- Strong expertise in agile methodologies, rapid prototyping, and data-driven decision-making.
- Ability to own and drive product roadmaps while aligning with business priorities.
- Exceptional stakeholder management and cross-functional collaboration skills.
- Strong analytical mindset, with experience in data analysis, market research, and business case development.
- Skilled in mentoring and leading product teams to deliver high-impact results.
- Excellent problem-solving, decision-making, and prioritisation abilities.
Why Join Us?
At Collinson, you’ll have the opportunity to shape the future of travel and loyalty products, working in a fast-paced, global environment with some of the world’s most prestigious brands.
If you’re a strategic thinker with a passion for customer experience and product innovation, we’d love to hear from you.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.
Our company values are: Take Action, Do the right thing, One team and Be insight led.
These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup. com
Senior Product Manager (B2C Retail) in London employer: Collinson
Collinson is an excellent employer that fosters a dynamic and collaborative work culture, where creativity and innovation are encouraged. With a strong focus on employee growth, the company offers numerous opportunities for professional development and career advancement, particularly in the vibrant travel sector. Located in a thriving industry hub, employees benefit from a supportive environment that values client engagement and meaningful contributions to the business.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager (B2C Retail) in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Collinson!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Collinson would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Collinson through your school's career services!
We think you need these skills to ace Senior Product Manager (B2C Retail) in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager (B2C Retail), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager (B2C Retail) position at Collinson. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Collinson
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
