Platform Engineering Manager in London

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme.

We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Purpose of the Role

The Platform Engineering Manager is responsible for the shared technology platforms, cloud services, platform tooling and operational capabilities for the Insurance technology estate. The role leads Platform Engineering across the Insurance technology estate, providing the platforms, tooling and operational capabilities that enable secure, reliable software delivery.

Key Responsibilities

• Own and operate shared platform services, cloud platforms and platform tooling, ensuring they remain reliable and maintain uptime within agreed service levels.
• Oversee third party platform suppliers and service providers ensuring effective Service Delivery and adherence to agreed service levels.
• Lead platform operations, observability, incident management, root cause analysis, annual disaster recovery testing and operational resilience activities.
• Manage platform lifecycle activities, including technical debt reduction, end of support risks and continual service improvement.
• Manage and reduce vulnerabilities identified by automated and manual security testing.
• Define and maintain platform engineering standards and approved tooling, providing technical leadership and guidance to DevOps Engineers.
• Ensure platform services and platform tooling remain aligned with approved Enterprise Architecture standards and technology roadmap.

Security Engineering

• Embed Secure-by-Design principles and secure engineering practices across platform services, engineering tooling and Engineering teams.
• Ensure platform services, engineering tooling and third-party platform solutions are implemented and operated in accordance with approved security policies, standards and control frameworks.
• Work with Security team on vulnerability remediation, platform hardening and security improvement initiatives.
• Support security assurance, audit and remediation activities relating to platform services and engineering tooling.

Leadership

• Lead and support Platform Engineering chapter members through coaching, performance management and career development.
• Provide guidance and mentoring to DevOps Engineers embedded within product teams, supporting consistent engineering practices and capability development.
• Encourage knowledge sharing, collaboration and continuous improvement across Platform Engineering and wider engineering teams.
• Foster a culture of ownership, accountability and engineering professionalism.

Knowledge, Skills and Experience Required

• Leading a Platform Engineering, DevOps, Cloud Operations or Infrastructure Engineering team.
• Operating and supporting cloud platforms and technology services within a production environment.
• Managing service reliability, incident response, operational resilience and continual service improvement activities.
• Implementing and supporting Infrastructure as Code, CI/CD pipelines, automation tooling and engineering enablement practices.
• Working with third-party technology suppliers and managed service providers.
• Supporting secure engineering practices and collaborating with Security, Architecture and Engineering teams.
• Coaching and developing engineers within either direct or matrix management structures.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.