Modern Workplace Analyst in London

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

We are now looking for a Modern Workplace Analyst. In this role, you'll be part of a diverse team dedicated to making a real impact through collaboration, innovation, and continuous learning. Collinson values diversity and actively encourages applications from women and underrepresented groups, offering flexible working arrangements, generous parental leave, and strong career development support.

As a Modern Workplace Analyst, you'll work with cross-functional teams to design and implement digital transformation solutions that enhance the employee experience. Your focus will be on teamwork, creativity, and ongoing learning, with Collinson supporting your growth whether you're returning to work, changing careers, or seeking advancement.

• Strategic Contribution: Help shape and deliver the workplace applications roadmap, ensuring alignment with business priorities and IT standards.
• Collaboration: Collaborate with a variety of stakeholders and SMEs including group communications, project managers and teammates to plan and deliver Modern Work opportunities by translating them into practical Microsoft 365 solutions.
• Employee Experience: Recommend, design, and implement solutions using Viva Engage, Glint, SharePoint, Power Apps, and reporting tools, balancing user experience with governance and technical feasibility focused on improving employee experience and how Microsoft 365 tools can support effective ways of working.
• Enablement: Lead workshops and presentations to co-create solutions and demonstrate the benefits of low-code and AI-enabled tools.
• Support: Provide training, documentation, and ongoing support to empower colleagues in using workplace applications.
• Innovation: Develop and prioritize use cases for Co-pilot AI, creating scalable low-code solutions that deliver measurable business value, balancing creativity and innovation with governance, security and scalability considerations.
• Automation: Design and implement system integrations using Power Automate to streamline workflows.
• Continuous Learning: Stay updated on emerging technologies/share insights. Monitor and anticipate workplace trends to ensure the group remains agile and well-positioned to meet current and future digital workforce needs to enhance the employee experience.
• Agility: Proactive, adaptable and comfortable working in a fast-paced environment with evolving priorities.

• Experience with Microsoft 365 applications (including Viva Engage, Glint, SharePoint, Power Apps, Copilot).
• Familiarity with Windows and Mac OS.
• Knowledge of integration technologies, APIs, and protocols.
• Strong communication, collaboration, and problem-solving skills.
• Ability to work effectively with people at all levels.
• Attention to detail and organizational skills.
• Experience in fast-paced, deadline-driven environments is valued.
• Microsoft certification is a plus, but not mandatory.
• Highly collaborative team member who actively incorporates feedback and designs solutions grounded in a deep understanding of user needs.

• Flexible and hybrid working options.
• Generous parental leave and family-friendly policies.
• Career development, mentorship, and training.
• A supportive, inclusive culture with employee resource groups and diversity initiatives.

If you're passionate about innovation and creating positive change, Collinson encourages you to apply—even if you don't meet every criterion. Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com.