Global Indirect Tax Manager in London

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

The Global Indirect Tax manager will support the Global Indirect Tax Director with all indirect tax issues as required, with a focus on non-EMEA indirect taxes.

• Ensure compliance as required, working with Collinson finance teams or external advisors.
• Ensure efficient process flows from Collinson systems to indirect tax returns to payments.
• Handle any new registrations or audits in non-EMEA jurisdictions.
• Provide initial support to the business with queries and contract reviews with oversight and support from the Global Indirect Tax Director.
• Develop process flows and governance for non-EMEA indirect tax returns.
• Provide support to the indirect tax manager embedded within the Insurance Group as necessary.

Key Responsibilities

• Strategic & Governance Support
• Contribute to legislative change analysis and risk identification.
• Maintain and enhance the Global Indirect Tax RACM, with a focus on developing control processes and documentation for non-EMEA indirect taxes.
• Operational Excellence & Compliance
• Manage non-EMEA indirect tax compliance including VAT, GST, US sales tax, and IPT.
• Oversee VAT return cycles across multiple regions.
• Maintain indirect tax provisions and support cashflow forecasting.
• Advisory & Business Partnering
• Support Director in providing indirect tax advice to commercial and product teams. Support the Insurance Group as required with IPT queries.
• First point of contact for contract reviews and risk management.
• Work with the EMEA Indirect Tax manager to deliver indirect tax training to finance and commercial teams.
• Technology, Processes & Automation
• Improve use of Vertex and other automation tools – consider use of AI or automation for non-EMEA regions.
• Embed indirect tax requirements into ERP and billing systems.
• Enhance process documentation and workflows and document in Loctax.
• Projects & Transformation
• Responsibility for deep-dive health checks on VAT/IPT processes outside EMEA.
• Regional Responsibility
• EMEA: Support the EMEA team as required as the number of live registrations grows.
• Americas: Support the Global Director and Americas Director with sales tax filings, disclosures, registrations, and audits.
• APAC: Support Japanese consumption tax and regional compliance expansion.

Knowledge, skills and experience required

• 6+ years of progressive indirect tax experience covering multiple jurisdictions.
• Direct experience of commerce & industry a strong plus, as would be direct experience of indirect tax in a general insurance company (including partial exemption and IPT).
• Ability to work effectively in a small team.
• Strong experience of global indirect tax compliance and maintaining a strong control environment, ability to work effectively with the finance teams responsible for delivering VAT data.
• Experience of implementing and managing technology to automate indirect tax processes.
• Commercial awareness and ability to partner effectively with the business teams.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com.