Finance Ops Business Analyst (6 month FTC) in London

Collinson is the global, privately‑owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market‑leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

Key Responsibilities

• Requirement Gathering: Facilitate the elicitation of business, functional and finance‑specific requirements—particularly across the Order‑to‑Cash (O2C) lifecycle (billing, invoicing, credit risk, collections, cash application, revenue‑related processes). Conduct interviews and workshops with Finance SMEs, Commercial teams, Customer Operations and Technology stakeholders to understand current‑state issues and future‑state needs. Develop and maintain a detailed Requirements Traceability Matrix, ensuring full alignment between financial requirements, solution design and delivery.
• Process Mapping: Conduct deep‑dive analysis of current O2C processes, identifying inefficiencies, control gaps, system limitations and opportunities for optimisation. Produce detailed as‑is process maps covering the end‑to‑end O2C cycle and all upstream/downstream dependencies (e.g., contract setup, pricing, finance controls, reporting). Work with Finance and Operations teams to co‑create future‑state process flows, ensuring alignment with business objectives, system capabilities and transformation outcomes. Collate supporting documentation (process narratives, decision logs, data flows) to build a shared understanding of the process landscape.
• Solution Design & Implementation: Bridge the gap between business finance stakeholders and technical delivery teams—translating O2C requirements into functional solution inputs. Support Solution Architects in validating that designs meet finance compliance needs, customer requirements and operational feasibility. Assist with UAT planning and execution for O2C changes by preparing test scenarios, validating outputs and coordinating stakeholder participation. Support transition to BAU and Finance Operations, including handover documentation, training content, process guides and knowledge transfer sessions.
• Change Management: Support the Change Lead by identifying the impacts of O2C process and system change across teams and roles. Contribute to training development by detailing what is changing in financial operations, why, and how it will impact daily activities. Provide clear and concise communication materials that help stakeholders understand upcoming O2C changes and benefits.
• Stakeholder Management: Build strong working relationships with Finance SMEs, Credit & Collections, Billing, Commercial, Technology, and external vendor partners. Facilitate cross‑functional collaboration, ensuring alignment between business needs, solution design and delivery timelines. Act as a trusted advisor to Finance stakeholders, challenging assumptions and ensuring decisions are data‑driven and aligned to the broader transformation goals.

Knowledge, skills and experience required:

• Communication – excellent oral and written communication skills (within team, company, partners and customers).
• English – excellent written & spoken English communication skills.
• Proficiency in business process modelling tools and techniques.
• Strong analytical and problem‑solving skills.
• Experience in similar process mapping projects within relevant industries.
• A proven ability to collaborate with cross‑functional teams, subject matter experts, and stakeholders to ensure alignment and accuracy in documenting processes.
• Ability to work as a team in an international environment.
• Ability to keep thorough reports on the progress of process mapping activities, milestones achieved, and any potential roadblocks encountered.
• Between 3-5 years experience.
• Lean 6 Sigma.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on‑going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.