At a Glance
- Tasks: Manage and optimise the Strategic Billing Platform for seamless operations and continuous improvement.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on diversity and personal development.
- Why this job: Be at the forefront of innovation in billing solutions and make a real impact.
- Qualifications: 5+ years in billing platforms and strong understanding of finance processes required.
The predicted salary is between 60000 - 75000 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.
The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme.
Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.
We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.
Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, Easy Jet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the job
The Strategic Billing Platform Manager is responsible for the ownership, governance, operational performance and continuous improvement of the Strategic Billing Platform and associated billing capabilities.
The role acts as the accountable owner for the Billing Platform ecosystem, ensuring Billing Platform, Salesforce Revenue Cloud, Finance systems, Data Platform and associated integrations operate as a stable, scalable and supportable enterprise capability.
Working closely with Product, Finance, Operations, Technology and Data teams, the role is responsible for platform strategy, service performance, governance, roadmap management, vendor relationship management, billing data quality, platform lifecycle planning and continuous optimisation of the end-to-end billing capability.
The role ensures billing services remain aligned to business priorities, operational requirements and finance controls whilst driving automation, standardisation and simplification across the billing landscape.
Key Responsibilities
- Own and manage the Strategic Billing Platform, ensuring it remains stable, scalable, supportable and aligned to business, commercial and operational priorities.
- Define and maintain the Strategic Billing Platform roadmap, governance model, support model, design standards and best-practice operating principles.
- Act as design authority for Billing Platform configuration, data model extensions and customisation decisions, ensuring the platform remains maintainable, upgradeable and aligned to enterprise architecture standards.
- Own the platform operating model across Billing Platform, Salesforce Revenue Cloud, Finance systems, Snowflake/Data Platform and associated integrations.
- Own service performance and operational health of the Billing Platform, including platform availability, operational KPIs, service reviews, incident trend analysis and continuous improvement activities.
- Define and maintain integration standards between Billing Platform, Salesforce Revenue Cloud, MSD, Docu Sign CLM, Snowflake, Finance/ERP platforms, Vertex and other relevant systems.
- Define and maintain API contracts, event schemas, message standards, error handling, retry logic, monitoring and data lineage across key billing integration touchpoints.
- Own platform-side governance of the middleware layer from a Billing Platform perspective, ensuring integration design remains supportable, resilient and scalable.
- Partner closely with the Salesforce Platform Manager to ensure Revenue Cloud and Billing Platform capabilities remain aligned through the agreed platform operating model.
- Own the integrity, governance and quality of billing data across Billing Platform, Revenue Cloud, Finance systems and the Data Platform.
- Work with Data Platform teams to establish and continuously improve billing datasets, reconciliation datasets, financial reporting datasets and operational insight capabilities.
- Ensure billing processes remain compliant with finance controls, audit requirements, regulatory obligations and operational policies.
- Lead continuous improvement initiatives that reduce manual intervention, improve reconciliation accuracy, increase automation and simplify operational processes.
- Own platform lifecycle planning including upgrades, release impact assessment, technical debt management, capacity planning, security posture and long-term sustainability.
- Act as primary point of contact and senior stakeholder for the Billing Platform vendor relationship, including product roadmap engagement, escalations, licensing considerations and adoption of platform capabilities.
- Monitor platform usage, adoption, service performance and operational outcomes, using insight to drive standardisation, optimisation and continuous improvement.
- Apply knowledge of finance processes, controls, compliance, risk management and multi-entity / cross-border billing operations to platform decisions.
- Own the strategic roadmap for retirement and decommissioning of legacy billing components as platform maturity increases.
- Provide clear updates on platform performance, service health, risks, roadmap, vendor activities and strategic priorities to stakeholders across Finance, Product, Data, Operations and Technology.
- Maintain a strong understanding of Agentforce and emerging automation capabilities that can improve billing operations, billing support, reconciliation activities and billing-related decision making.
- Knowledge, skills and experience required
- Degree in Computer Science, Software Engineering, Information Systems, Business Technology or equivalent experience.
- 5+ years’ experience managing a Billing Platform, Revenue Platform or similar commercial / finance platform.
- Practical experience with Salesforce Revenue Cloud, CPQ, pricing, contracting and order-to-cash processes.
- Strong understanding of Billing Platform operating models and platform governance.
- Strong understanding of end-to-end order-to-cash and billing processes.
- Experience integrating Salesforce with billing, finance, ERP, data and operational platforms.
- Experience managing enterprise platforms within a governed platform, Centre of Excellence or enterprise architecture model.
- Experience working with third-party Saa S vendors, product roadmaps, platform licensing and vendor escalation processes.
- Strong understanding of platform lifecycle management, upgrades, release planning and technical debt management.
- Experience working with Snowflake or equivalent enterprise data platforms.
- Strong understanding of billing data, reconciliation data, financial reporting data and data governance principles.
- Understanding of finance operations, audit requirements, billing controls, reconciliation and compliance obligations.
- Experience using platform metrics, operational KPIs and service performance indicators to drive improvement.
- Strong stakeholder management across Finance, Product, Data, Operations and Technology teams.
- Ability to balance operational demands, governance requirements and strategic platform development.
- Experience operating in Agile delivery environments.
Strong understanding of platform integration patterns and cross-system dependencies.
Person Specification
- Strong ownership mindset with accountability for outcomes.
- Thinks in terms of platforms, services and business capabilities rather than individual projects.
- Pragmatic, commercially focused and operationally aware.
- Drives consistency, standardisation, simplification and automation.
- Naturally collaborative across Product, Finance, Operations, Technology and Data teams.
- Strong analytical and problem-solving skills.
- Challenges constructively whilst maintaining strong stakeholder relationships.
- Clear communicator, able to engage technical, operational and business audiences.
- Comfortable operating within complex global enterprise environments.
- Able to manage competing priorities whilst maintaining long-term platform integrity.
- Strong service ownership mentality with a focus on reliability, supportability and continuous improvement.
- Comfortable making decisions using data, operational insights and financial impact considerations.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.
Our company values are: Take Action, Do the right thing, One team and Be insight led.
These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup. com
Billing Platform Manager in London employer: Collinson
Collinson is an excellent employer that fosters a dynamic and collaborative work culture, where creativity and innovation are encouraged. With a strong focus on employee growth, the company offers numerous opportunities for professional development and career advancement, particularly in the vibrant travel sector. Located in a thriving industry hub, employees benefit from a supportive environment that values client engagement and meaningful contributions to the business.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Platform Manager in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Collinson. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Collinson.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Collinson. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Billing Platform Manager in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Collinson and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Collinson how you can be a team player!
How to prepare for a job interview at Collinson
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Collinson.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Collinson's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
