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- Tasks: Lead workforce forecasting and staffing plans in a dynamic B2C environment.
- Company: Global travel services company with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by optimising resources in the travel industry.
- Qualifications: Experience in contact centre management and strong analytical skills.
- Other info: Join a vibrant team dedicated to enhancing customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
A global travel services company is seeking a Workforce Planning Manager to oversee resource forecasting and staffing plans in a B2C Front Office environment. The role requires strong analytical skills, the ability to interpret complex data, and effective communication with stakeholders.
Responsibilities include:
- Developing resource plans
- Analyzing operational metrics
- Implementing process improvements
The ideal candidate will have experience in contact centre management and proficiency in workforce management tools.
B2C Workforce Forecasting Lead in London employer: Collinson
Contact Detail:
Collinson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Workforce Forecasting Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in B2C environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your analytical skills! Prepare to discuss how you've tackled complex data in past roles. Bring examples of resource plans or operational metrics you've worked with to the interview.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with stakeholders, make sure you can clearly explain your ideas and strategies. Mock interviews with friends can help polish your delivery.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace B2C Workforce Forecasting Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the B2C Workforce Forecasting Lead role. Highlight your experience in contact centre management and any relevant workforce management tools you've used. We want to see how your skills match what we're looking for!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from showcasing your ability to interpret complex data. Include specific examples of how you've used data to drive decisions or improvements in previous roles. We love numbers that tell a story!
Communicate Clearly: Effective communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t forget to explain how you’ve successfully communicated with stakeholders in the past. We appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Collinson
✨Know Your Numbers
As a B2C Workforce Forecasting Lead, you'll need to demonstrate your analytical skills. Brush up on key metrics related to workforce management and be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Communication Skills
Effective communication with stakeholders is crucial. Prepare examples of how you've successfully communicated complex data insights to non-technical audiences. This will show that you can bridge the gap between data and decision-making.
✨Familiarise Yourself with Tools
Make sure you're well-versed in the workforce management tools mentioned in the job description. If possible, bring examples of how you've used these tools to improve staffing plans or operational efficiency in past positions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in contact centre management and how you implemented process improvements. Be ready to share specific outcomes from your actions.
