At a Glance
- Tasks: Provide technical support for software applications and ensure smooth operations.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace focused on your potential and meaningful work.
- Why this job: Be part of a mission-driven team that values innovation and community impact.
- Qualifications: Degree in IT or related field; experience with JIRA and GitHub preferred.
The predicted salary is between 30000 - 40000 £ per year.
Collinson is the global, privately‑owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market‑leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.
We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Role Purpose
The Application Support Specialist provides technical and functional support for software applications and integrations, including (but not limited to) Legal Applications, JIRA, Confluence, and GitHub across the organisation. The role ensures smooth operation, timely issue resolution within agreed SLAs, and ongoing enhancement of supported systems. The role involves close collaboration with developers, product managers, service desk teams, and end‑users to deliver a reliable and high‑quality application experience.
Responsibilities
- Technical Support: Provide direct support for software applications by troubleshooting and resolving user enquiries.
- System Monitoring: Monitor application performance and ensure systems are running optimally.
- Collaboration: Work closely with software developers, system administrators, and end‑users to facilitate smooth operations and implement improvements.
- Documentation: Maintain SOPs, user guides, and application performance metrics.
- Training: Conduct training sessions for users to enhance understanding of software applications and best practices.
- Continuous Improvement: Identify and recommend system improvements, optimisations, and enhancements.
Required Skills & Qualifications
- Degree in Computer Science, Information Technology, or a related discipline, or equivalent knowledge gained through substantial experience in application support or development.
- Understanding of operating systems, databases, and application architectures.
- Experience using ITSM tools (e.g., JIRA) and version control platforms (e.g., GitHub).
- Knowledge of SDLC processes and best practices.
- Ability to troubleshoot application issues using logs, diagnostic tools, and scripts.
Soft Skills
- Excellent written and verbal communication skills.
- Strong customer‑service orientation.
- Effective problem‑solving and analytical skills.
- Ability to work collaboratively across teams.
- Adaptability to handle multiple tasks and shifting priorities.
Desirable Skills
- Experience performing data fixes and routine back‑end adjustments.
- Exposure to clinical or specialised business applications.
- Familiarity with software security, compliance standards, or regulated environments.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on‑going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at.
Application Support Specialist in London employer: Collinson
Collinson is an exceptional employer that prioritises innovation and employee growth, offering a dynamic work environment where your contributions directly impact the travel experience for millions. With a strong commitment to diversity and inclusion, we foster a culture of collaboration and continuous improvement, ensuring that every team member has the opportunity to thrive and develop their skills. Located in a vibrant industry, our team enjoys unique benefits such as access to global travel experiences and a mission-driven approach that goes beyond profit, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Collinson or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about application support, troubleshooting, and any relevant tools like JIRA and GitHub. We want to see your expertise shine!
✨Tip Number 3
Show off your soft skills! Collinson values teamwork and communication, so be ready to share examples of how you've collaborated with others and solved problems in past roles. We love a good story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Collinson.
We think you need these skills to ace Application Support Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Application Support Specialist role. Highlight your relevant experience with software applications, ITSM tools like JIRA, and any technical skills that match what we're looking for.
Show Off Your Communication Skills:Since this role requires excellent written and verbal communication, don’t shy away from showcasing these skills in your application. Use clear, concise language and make sure your enthusiasm for customer service shines through!
Highlight Collaboration Experience:We love teamwork! Mention any past experiences where you worked closely with developers, product managers, or end-users. This will show us that you can thrive in a collaborative environment, which is key for this position.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Collinson
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to application support. Familiarise yourself with the software applications mentioned in the job description, like JIRA and GitHub. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for the role.
✨Emphasise Collaboration
Since the role involves working closely with various teams, be ready to talk about your experience collaborating with developers, product managers, and end-users. Highlight any successful projects where teamwork played a key role in achieving results.
✨Communicate Clearly
Excellent communication is vital for this position. Practice explaining complex technical concepts in simple terms. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your customer-service orientation.
