At a Glance
- Tasks: Lead strategic client relationships and deliver complex loyalty programmes.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Other info: Embrace diversity and contribute to a purpose-driven culture.
- Why this job: Make an impact by partnering with major brands in the travel and transport sectors.
- Qualifications: 8-12 years in account management or consultancy with strong relationship skills.
The predicted salary is between 70000 - 90000 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Our loyalty practice sits at the intersection of behavioural strategy, data science and programme design.
The Account Director is responsible for leading strategic client relationships and ensuring the successful delivery of complex programmes across key enterprise accounts. This role acts as the day-to-day senior client lead, responsible for driving account growth, programme success, stakeholder engagement, and operational excellence.
Key Responsibilities
- Client Relationship Management: Lead day-to-day relationships across a portfolio of strategic enterprise clients. Build strong and trusted relationships with client stakeholders across multiple levels of the organisation. Understand client business priorities and proactively identify opportunities to add value.
- Programme & Delivery Leadership: Oversee the successful delivery of complex client programmes and initiatives. Work closely with Programme Management and Delivery teams to ensure projects are delivered on time, within scope, and to a high standard.
- Commercial Management: Support overall account performance, retention, and growth. Manage account plans, commercial tracking, and revenue forecasting.
- Stakeholder Management: Navigate complex stakeholder environments with professionalism and confidence. Build collaborative relationships with internal teams, external partners, agencies, and suppliers.
- Team Collaboration & Leadership: Work collaboratively across Account Management, Programme Management, and Delivery teams. Provide support and mentorship to Account Managers and junior team members.
Experience & Skills
- 8–12+ years of experience within account management, agency, consultancy, or client services environments.
- Strong agency or consultancy background managing enterprise-level clients and programmes.
- Proven experience managing strategic client relationships and delivering large-scale programmes.
Measures of Success
- Client satisfaction and relationship strength.
- Successful delivery of client programmes and initiatives.
- Account retention and commercial growth.
This is an opportunity to work on some of the organisation’s most strategic and visible client programmes, partnering with globally recognised brands and major transport and travel organisations. Collinson is an equal opportunity employer and welcomes differences in all their forms.
Account Director - Loyalty Consulting in London employer: Collinson
Collinson is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to lead strategic client programmes for globally recognised brands in the travel and transport sectors. With a strong focus on professional growth, our team members benefit from collaborative environments that encourage innovative thinking and problem-solving, ensuring meaningful contributions to high-stakes initiatives. Join us to be part of a purpose-driven organisation that values diversity and offers opportunities to achieve your full potential while making a significant impact.
