Regional Process Owner - O2C in Haywards Heath

We use our expertise and products to craft customer experiences. Our range of services helps global brands acquire, engage and retain choice-rich customers. Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the role

The Regional Process Owner works closely with stakeholders to define, drive and execute end-to-end process design and implementation improvements across Collinson activities. The team leads the Operational Excellence strategy agenda and internally reviews to identify priorities, coordinate efforts, track progress and define and implement best practices using lean / six sigma principles and automation. This position will report to the Global Process Owner and will work closely with subject matter experts and stakeholders within departments across Collinson to drive the Global Operations change and improvement agenda. This role will play a crucial lead in transforming the O2C processes globally, identify opportunities for process improvements, implement best practice to streamline operations and reduce cycle times from raising a contract through to payment, making use of automation, improving controls and increasing source data accuracy, making it simple for the business and customers to engage with our customers.

Key Responsibilities

• Develop and support the implementation of process design, in line with the Global Operational Excellence strategy and in line with Collinson standards and policy.
• Regional SME for Order to Cash.
• Support internal productivity and transformation initiatives; actively seeking process standardisation in all departments and automation.
• Participate in and assist global strategy, acting as project representative for Global Operations in setting business and information architecture standards for the team.
• Participate in a program of projects, including planning, governance, progress tracking and execution.
• Support on the implications of business trends, issues, operating environment changes and firm or business strategy.
• Identify gaps in current process design and implement necessary changes.
• Assist with internal audit on project reviews and ensure timely resolution of identified issues.

Knowledge, skills and experience required

Skills:

• Innovation and strategic thinking.
• Good communication (verbal and written) and inter-personal skills.
• Ability to drive and lead change initiatives.
• Proficient in Microsoft Office applications.
• Skills in planning and organising, decision-making, negotiation and time management.
• Analytical and problem-solving skills.
• Ability to forge strong working relationships with a diverse set of colleagues.

Experience:

• 5+ years’ experience in Order to Cash Operations.
• Strong detailed knowledge of existing O2C processes internally and externally – with understanding of best-in-class process and ways of working.
• Good working knowledge of Technology awareness in how systems and technology impact the process.

Competencies:

• Proactivity and high energy.
• Strong Operational Efficiency ethos.
• Attention to details.
• Stakeholder management.

IDEAL:

• Experience of working in Accounts Receivable.
• Lean Six Sigma qualified up to Green Belt.

Please note - this role can be based in London, Haywards Heath (UK) or Cape Town South Africa. Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).