At a Glance
- Tasks: Manage and investigate complaints from Italian policyholders, ensuring fair outcomes.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Inclusive culture, career growth opportunities, and a chance to make a real impact.
- Other info: Embrace a supportive environment focused on innovation and continuous improvement.
- Why this job: Help improve customer experiences while working with a diverse and talented team.
- Qualifications: Fluent in Italian and English, with experience in travel insurance or claims.
The predicted salary is between 30000 - 40000 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
The role:
We're looking for an Italian Complaints Handler to join our Complaints Team. If you're fluent in Italian and English, have experience in travel insurance or claims, and enjoy investigating complex cases while delivering excellent customer outcomes, we'd love to hear from you.
What you'll be doing:
- Managing complaints from Italian policyholders in line with FCA and IVASS regulations.
- Investigating escalated complaints and ensuring fair, independent outcomes.
- Working with internal teams, underwriters, legal representatives, and regulators.
- Maintaining accurate complaint records and meeting regulatory deadlines.
- Identifying opportunities to improve customer experience and reduce future complaints.
- Supporting continuous improvement across our products and complaint handling processes.
What we're looking for:
- Fluent Italian (written and spoken) – essential
- Good English communication skills – essential
- Experience in travel insurance, travel claims, or assistance services.
- Knowledge of FCA complaint handling and IVASS regulations.
- Strong investigation, communication, and organisational skills.
- A customer-focused approach with excellent attention to detail.
- Ability to work independently while contributing to a supportive team.
If you're passionate about delivering excellent customer service, making fair decisions, and helping us continuously improve, we'd love to hear from you.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.
Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com.
Complaints Handler-Italian Speaking in Haywards Heath employer: Collinson
Collinson is an excellent employer that fosters a dynamic and collaborative work culture, where creativity and innovation are encouraged. With a strong focus on employee growth, the company offers numerous opportunities for professional development and career advancement, particularly in the vibrant travel sector. Located in a thriving industry hub, employees benefit from a supportive environment that values client engagement and meaningful contributions to the business.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler-Italian Speaking in Haywards Heath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Collinson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Collinson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaints Handler-Italian Speaking in Haywards Heath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Collinson:Your cover letter is your chance to shine! Tell us why you want to work at Collinson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Collinson!
How to prepare for a job interview at Collinson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
