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- Tasks: Manage client accounts, ensuring smooth onboarding and support.
- Company: Collinson creates seamless travel experiences for millions globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make an impact by enhancing client relationships and travel experiences.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Join a collaborative team focused on delivering exceptional service.
The predicted salary is between 36000 - 60000 £ per year.
Are you great at keeping things running smoothly? Do you enjoy working with clients and ensuring everything is delivered seamlessly? If so, this could be the role for you.
Why join us?
At Collinson, we create seamless travel experiences for millions of people worldwide. Our global membership programmes, including Priority Pass, help businesses enhance their travel offerings. We need someone like you to ensure our key clients receive exceptional service and support.
What you’ll be doing:
- Onboard new clients and ensure smooth implementation
- Manage billing, membership updates, and account administration
- Work closely with internal teams to deliver solutions and improvements
- Investigate and resolve client issues
- Keep clients informed and maintain strong relationships
What we’re looking for:
- Experience in a client-facing account management role
- Strong communication and problem-solving skills
- High level of numeracy and proficiency in MS Office
- Ability to work under pressure and meet deadlines
- A proactive and collaborative approach
If you’re looking for a dynamic role where you can make an impact, we’d love to hear from you. Apply today.
Client Operations Account Manager employer: Collinson
Contact Detail:
Collinson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Account Manager
✨Tip Number 1
Familiarise yourself with the travel industry and Collinson's offerings. Understanding our global membership programmes, like Priority Pass, will help you speak confidently about how you can enhance client experiences.
✨Tip Number 2
Prepare to showcase your problem-solving skills during the interview. Think of specific examples where you've successfully resolved client issues or improved processes in previous roles.
✨Tip Number 3
Highlight your experience with MS Office, especially Excel, as you'll need to manage billing and account administration. Be ready to discuss how you've used these tools to streamline operations in past positions.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing stories of how you've met tight deadlines while maintaining strong client relationships. This will show that you're proactive and can thrive in a dynamic environment.
We think you need these skills to ace Client Operations Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles. Emphasise your problem-solving skills and any specific achievements that demonstrate your ability to manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client operations. Mention how your skills align with the responsibilities of the Client Operations Account Manager role, particularly your experience in onboarding clients and resolving issues.
Highlight Relevant Skills: In your application, specifically mention your proficiency in MS Office and your numeracy skills. Provide examples of how you've used these skills in previous roles to enhance client relationships or improve processes.
Showcase Your Communication Style: Since strong communication is key for this role, consider including a brief example in your application that illustrates how you effectively communicated with clients or internal teams to resolve an issue or implement a solution.
How to prepare for a job interview at Collinson
✨Showcase Your Client Management Skills
Be prepared to discuss your previous experience in client-facing roles. Highlight specific examples where you successfully managed client relationships and resolved issues, as this will demonstrate your ability to excel in the Client Operations Account Manager position.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot or resolve client issues. During the interview, share these experiences to illustrate your strong problem-solving skills, which are crucial for maintaining client satisfaction.
✨Familiarise Yourself with MS Office
Since proficiency in MS Office is a requirement, brush up on your skills, especially in Excel and PowerPoint. Be ready to discuss how you've used these tools in past roles to manage accounts or present information effectively.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company's client management processes and how they measure success. This not only demonstrates your enthusiasm but also helps you assess if the role aligns with your career goals.
