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- Tasks: Support Account Managers with client operations and resolve queries in a dynamic environment.
- Company: Join Collinson, a global leader in travel experiences and customer engagement.
- Benefits: Competitive salary, career growth, and the chance to work with top global clients.
- Why this job: Be part of an innovative team that enhances travel experiences for millions worldwide.
- Qualifications: Experience in client-facing roles and strong communication skills required.
- Other info: Fast-paced, collaborative culture with opportunities to work across various teams.
The predicted salary is between 36000 - 60000 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.
We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
We’re looking for a Client Services Account Executive to support our Product Operations team by providing day-to-day operational and administrative support to Account Managers across B2B client accounts in the CEMEA and EU regions.
What you’ll do:
- Support Account Managers with daily client operations
- Assist with billing, reporting, onboarding, and account maintenance
- Investigate and resolve client queries, disputes, and complaints
- Maintain accurate account data and documentation
- Work cross-functionally with Finance, Tech, and Marketing teams
What we’re looking for:
- Experience in a client-facing, account support, or admin role
- Strong attention to detail and ability to work to tight deadlines
- Confident communicator with good stakeholder skills
Join us to work with global clients in a fast-paced, collaborative environment focused on operational excellence!
Client Operations Account Executive employer: Collinson
Contact Detail:
Collinson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Account Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Collinson and understanding their products and services. Show that you’re genuinely interested in their mission to enhance travel experiences – it’ll make you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of Client Operations Account Executive. Keep it concise and focus on how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Collinson.
We think you need these skills to ace Client Operations Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Operations Account Executive role. Highlight any relevant experience in client-facing roles and showcase your attention to detail. We want to see how you can support our Account Managers effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working with Collinson and how your skills align with the job description. Let us know how you can contribute to our mission of enhancing travel experiences.
Showcase Your Communication Skills: As a confident communicator, it's essential to demonstrate this in your application. Whether it's through your writing style or how you present your experiences, make sure we can see your ability to engage with stakeholders clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Collinson
✨Know Your Client Operations
Familiarise yourself with the specifics of client operations, especially in a B2B context. Understand how Collinson supports its clients and be ready to discuss how your experience aligns with their operational needs.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail. Since the role involves maintaining accurate account data and documentation, being able to demonstrate this skill will set you apart from other candidates.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. As a Client Operations Account Executive, you'll need to communicate effectively with various stakeholders, so showcasing your communication skills during the interview is crucial.
✨Research the Company and Its Clients
Dive deep into Collinson's services and key clients. Understanding their market position and recent innovations will not only impress your interviewers but also help you tailor your responses to show how you can contribute to their success.
