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- Tasks: Lead workforce planning and resource forecasting for a global travel services company.
- Company: Join a leading global travel services company with a focus on innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a significant impact in the travel industry while honing your analytical skills.
- Qualifications: Experience in contact centre management and strong analytical abilities required.
- Other info: Dynamic work environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A global travel services company is seeking a Workforce Planning Manager to oversee resource forecasting and staffing plans in a B2C Front Office environment. The role requires strong analytical skills, the ability to interpret complex data, and effective communication with stakeholders.
Responsibilities include:
- Developing resource plans
- Analyzing operational metrics
- Implementing process improvements
The ideal candidate will have experience in contact centre management and proficiency in workforce management tools.
B2C Workforce Forecasting Lead employer: Collinson
Contact Detail:
Collinson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Workforce Forecasting Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in B2C environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your analytical skills! Prepare to discuss how you've tackled complex data in past roles. Bring examples of resource plans or operational metrics you've worked with to the interview.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with stakeholders, make sure you can clearly explain your ideas and strategies. Mock interviews with friends can help polish your delivery.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace B2C Workforce Forecasting Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the B2C Workforce Forecasting Lead role. Highlight your experience in contact centre management and any relevant workforce management tools you've used. We want to see how your skills match what we're looking for!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from showcasing your ability to interpret complex data. Include specific examples of how you've used data to drive decisions or improvements in past roles. We love numbers that tell a story!
Communicate Clearly: Effective communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t forget to explain how you’ve successfully communicated with stakeholders in the past. We appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Collinson
✨Know Your Numbers
As a B2C Workforce Forecasting Lead, you'll need to demonstrate your analytical skills. Brush up on key metrics related to resource forecasting and staffing plans. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Communication Skills
Effective communication with stakeholders is crucial. Prepare examples of how you've successfully communicated complex data insights to non-technical audiences. This will show that you can bridge the gap between data analysis and practical application.
✨Familiarise Yourself with Workforce Management Tools
Make sure you're well-versed in the workforce management tools relevant to the role. If there are specific tools mentioned in the job description, do some research or even practice using them if possible. This will demonstrate your proactive approach and readiness for the role.
✨Prepare for Process Improvement Discussions
The role involves implementing process improvements, so think about past experiences where you've identified inefficiencies and made recommendations. Be prepared to discuss these examples in detail, focusing on the impact of your changes on operational metrics.
